Bilingual Customer Care Representative

Bilingual CustomerCareRepresentative

Ourclient a leader in the Canadian insurance industry is seeking 20Bilingual Customer Care Representatives to support their RetirementServices team. This is a temporary position with the possibility ofextension or conversion to fulltime. The role offers a hybridworking arrangement requiring office presence on Tuesday Wednesdayand Thursday. Candidates may work from the Montr al office or theHalifaxoffice.

Whatis in it foryou :

Hourly salary $24.08.

6monthcontract with the potential for permanentemployment.

Fulltime position : 37.50 hours per week.

Hybridwork : 3 office days from Tuesday toThursday.

Rotational schedule(EST) : Monday to Friday from 8 am to 8pm.

Responsibilities :

Handle inbound calls from retirement plan members offering supporton account details and web / appnavigation.

Respond to complexcustomer queries providing accurate and completeinformation.

Process transactionsand ist members with relevantforms.

Maintain uptodateknowledge of company policies andprocedures.

Collaborate with theteam to meet service targets including Average Handling Time (AHT)schedule adherence and quality urancemetrics.

Ensure excellentcustomer service in all interactions and take a proactive approachtoproblemsolving.

Whatyou will need tosucceed :

Postsecondary education is preferred or equivalent workexperience.

12 years of customerservice or administrative experience.

Bilingual fluency in English andFrench (spoken and written) to support clients in bothlanguages.

Experience working inan office or hybrid environment.

Familiarity with working in a KPIdrivenenvironment.

Strongtimemanagement and multitaskingabilities.

Ability to interactprofessionally with a wide range ofpersonalities.

Positive teamplayer with excellent relationshipbuildingss.

Ability to work bothindependently and within a team.

Knowledge of Canadian retirement products (preferred but notrequired).

Understanding offinancial services concepts(preferred).

WhyRecruitAction

RecruitAction (agency permit : AP2000003) provides recruitment servicesthrough quality support and a personalized approach to job seekersand businesses. Only candidates who match hiring criteria will becontacted.

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