Customer Service Rep

AboutUs :

GROWWomen Leaders is seeking to hire a Customer Service Representative.In this role you will be responsible for Handling InquiriesResolving Complaints Processing Orders and Transactions ProvidingService Support Maintaining Customer Records Gathering CustomerFeedback Ensuring Customer Satisfaction and Adhering to CompanyPolicies.

Your contributions will help us work towards our missionof empowering women particularly immigrants and BIWoC to secureemployment and advance theircareers.

Ifyou are enthusiastic about providing excellent customer service andcontributing to a meaningful cause we encourage you toapply.

JobDescription :

TheCustomer Service Representative will be the first point of contactfor our participants providing exceptional support and assistance.

This role involves handling inquiries resolving issues and ensuringa positive experience for all participants during workshops microevents andsummits.

Respondpromptly and professionally to customer inquiries via phone emailchat orinperson.

Provideaccurate information about our programs events andservices.

Addressand resolve customer complaints in a timely and empatheticmanner.

Escalatecomplex issues to appropriate personnel whennecessary.

Assistwith event registrations payment processing and othertransactions.

Ensureaccuracy and efficiency in handling customer orders andrequests.

Documentall interactions and actions taken to resolve customerissues.

Collectand report customer feedback to help improve ourservices.

Responsibilities :

Provideaccurate information about products services policies and companyprocedures.

Investigateissues and provide effective solutions or escalate problems tohigher management ifnecessary.

Assistcustomers with placing orders making payments and handling returnsorexchanges.

Ensurethe accuracy of orders and process transactionsefficiently.

Helpcustomers navigate technical issues often requiring specificproductknowledge.

Collectfeedback from customers to gauge satisfaction and identify areasforimprovement.

Informcustomers about new products promotions and specialoffers.

Followup with customers to ensure their issues have been resolved totheirsatisfaction.

Buildand maintain positive relationships with customers to encourageloyalty and repeatbusiness.

Protectcustomer information and maintain confidentialityalways.

Managespecial customer requests or needs ensuring they are met in asatisfactorymanner.

SkillsandQualifications :

Excellentverbal and written communication skills to convey informationeffectively and resolve customerinquiries.

Activelistening skills to understand and address customerneeds.

Stronganalytical skills to diagnose issues and findsolutions.

Abilityto empathize with customers and understand theirperspective.

Patiencein dealing with challenging or frustrated customers maintaining aprofessional demeanoralways.

Attentionto detail in managing customer records and processingtransactions.

Competencein using computers including proficiency in Microsoft Office Suite(Word Excel Outlook) and CRMsoftware.

Familiaritywith communication platforms such as phone systems email and chattools.

Indepthknowledge of the company s products services and policies or astrong ability to learnquickly.

Flexibilityto adapt to new technologies processes and customerneeds.

HowtoApply :

Pleasesend your resume cover letter and any relevant certifications to Be sureto include "Customer Service Rep" in the subjectline.

Pleasenote that only selected candidates will be contacted for aninterview.

Thankyou for considering joining our team at GROW Women Leaders. We lookforward to reviewing yourapplication.

Requirements

Bachelors degree in Business Administration Marketing Psychology PublicRelation Hospitality Management Information Technology or a relatedfield.

Minimumof 3 years of experience in relatedareas.

Provenexperience in Handling Customer Inquiries Customer ServiceSatisfaction Collecting and reportingfeedback.

Strongorganizationalskills.

Excellentcommunication and presentationabilities.

Abilityto work collaboratively with diversestakeholders.

Understandingof inclusive hiring practices and leadershipdevelopment.

Bachelor s degree in Business Administration, Marketing,Psychology, Public Relation, Hospitality Management, InformationTechnology or a related field.

Minimum of 3 years of experience inrelated areas. Proven experience in Handling Customer Inquiries,Customer Service Satisfaction, Collecting and reporting feedback.

Strong organizational skills. Excellent communication andpresentation abilities. Ability to work collaboratively withdiverse stakeholders.

Understanding of inclusive hiring practicesand leadership development.