At TTi, people come for the opportunity and stay for the culture!
Job Description Summary
Position Title : Customer Service Representative
Reports To : Branch Manager
Location : Milwaukee Factory Service Centre Burnaby
Hours : Mon Fri 8 : 00 AM 4 : 30 PM
Location : Burnaby, BC
Level : L1
Job Description :
Milwaukee is always in the market for people with the energy, enthusiasm, and dedication to enhance our brand. Milwaukee actively promotes a strong corporate culture of respect, ethical integrity, and social responsibility.
We firmly believe that our people and our culture are the secrets to our success. We recognize your career path is as individual as you are.
Whether you are considering joining us early in your career or you have been in the workforce for years, our priority is to help you meet your professional goals.
Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest brand in the industry.
Milwaukee is a place to accelerate your career.
Job Description
Location : 9000 Bill Fox Way #103A, Burnaby, BC
We are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre.
The Customer Service Representative will be responsible for delivering best in class service to all our customers both internally and externally.
A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.
POSITION DESCRIPTION
Deliver best-in-class service to our customers
Perform counter procedures including answering phones, placing orders, logging in tools, complete inventory counts, and assisting walk-in customer traffic
Maintain monetary transactions, record maintenance, and assist with inventories as required
Prioritize in-branch repairs
Conduct warranty assessments and instant tool replacements
Showroom merchandising and stock replenishment
Continuously develop and maintain strong product knowledge
EDUCATION AND EXPERIENCE REQUIREMENTS
Must possess effective business communication skills, initiative, and organizational skills
Outgoing excels in end-user engagement and conflict resolutions
Strong computer skills
Strong attention to detail and ability to stay organized
Team-oriented and be capable of working independently
Experience with electric tools is a strong asset
High school diploma
What you Will Get :
Base Salary starting at $40,000 per annum and competitive bonus structure
Health Benefits Coverage, including Vision Care, and Dental Care,
$500 yearly renewing Wellness Program, paid time off, and award-winning culture,
Registered Retirement Savings Plan with Employer Matching Contributions,
And much, much more!
About TTI Canada
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