Information Technology (IT) Assistant (Term)

Job Brief

The Lethbridge Public Library is looking for a technically strong, positive, energetic IT Assistant who will provide our diverse and valued customers with the best information technology service experience in Lethbridge.

What we are looking for :

Lethbridge Public Library is a welcoming, inclusive space that connects and strengthens community through equitable access to learning and leisure.

We are looking for candidates who will embrace and live our mission statement every day.

Are you passionate about supporting IT and communications systems? Are you a detail-oriented multi-tasker? Do you love problem solving?

The Lethbridge Public Library is looking for a technically strong, positive, energetic IT Assistant who will provide our diverse and valued customers with the best information technology service experience in Lethbridge.

The top priorities in this role include delivering top tier technical support service, being flexible in meeting our organizational and customer’s needs, and taking part in fostering a supportive team environment.

What you need to bring to this position :

• Completion of a technical or community college diploma in Computer Information Technology.
• Library Technician diploma or demonstrated knowledge of public library services and systems is an asset.
• Customer service experience is an asset.
• Experience with troubleshooting and technical support.
• Proficient with workstation software such as email clients, web browsers, office suites.
• Demonstrated proficiency and technical experience with workstation computers and equipment, and network devices.
• Strong understanding of current Microsoft workstation operating systems.
• Familiarity with general networking concepts and application, and Microsoft Active Directory.
• Ability to learn new software quickly.
• Ability to communicate effectively in oral and written English and demonstrate good listening skills.
• Must treat customer and staff information according to privacy legislation and library policy.
• Ability to work quickly and efficiently while paying strict attention to detail.
• Demonstrated decision making skills and the ability to exercise good judgment in the best interests of Lethbridge Public Library at all times.
• Ability to be culturally aware, non-judgmental and sensitive to the needs of a variety of individuals with differing backgrounds and lived experiences.
• Demonstrated commitment to learning and professional development.

Your average day at LPL includes :

• Answering help desk queries and acting as a resource in providing technical support and troubleshooting.
• Documenting interactions within the incident management software.
• Acting as a resource for other staff as required.
• Providing support and training for staff and the public in the use of IT resources, general computer use and other library-wide software and systems as required.
• Developing training content for IT products as needed.
• Producing documentation for systems and processes
• Communicating changes and fixes, providing updates on emergent IT problems and prioritizing or escalating urgent issues.
• Researching viability and cost of IT systems, devices, and supporting software.
• Assisting with new equipment setup including staging computers, installing cabling, assisting staff with new configuration.
• Updating website structure and content as requested.
• Maintaining, upgrading, and enhancing network directories, communication systems, scheduling systems, and network file structure.
• Monitoring systems and logs and troubleshooting or escalating as required.
• Patching IT systems and devices as updates become available.
• Other duties as required.

Hours of work and location :

• 40 hours bi-weekly, including day, evening and weekend shifts.
• Working at the Main Branch and Crossings Branch as required.
• Reporting to Manager : Information Technology.

Salary Range :

The salary range for this position is $28.17 to $31.33 hourly as per C.U.P.E. Local 70 (Library Employees) Collective Agreement.

Note :

The successful candidate will be required to complete a Police Information Check prior to the start date.

This is a term appointment and will terminate upon return of the incumbent, expected to be December 2024.

To apply :

Submit your cover letter as part of your job application. In your cover letter please outline how you are the ideal candidate for this position.

This posting will close July 5, 2024. The Library thanks all interested applicants. Only those individuals selected for interviews will be contacted.

The Lethbridge Public Library recognizes and values the diversity of our community and those we employ. We are committed to advancing reconciliation in our community, as well as ensuring diversity, equity and inclusion in our workforce.

We encourage self-identifying Indigenous applicants (First Nation, Métis and Inuit), as well as those from historically underrepresented groups to apply.

The Lethbridge Public Library is committed to providing an inclusive and barrier-free work environment, including through all aspects of the hiring process.

We encourage all qualified applicants to apply and self-identify. If you require support during this process, please contact our Executive Assistant at 403-380-7341 so that accommodation can be put in place to support you.

All private information received in relation to your request for support will be kept confidential. Only information required to facilitate the accommodation will be shared with the selection committee.

The City of Lethbridge () proudly acknowledges that we are located at the heart of Siksikaitsitapi (Blackfoot) Territory, home of Kainai, Piikani, Siksika and Amskapi Piikani (Montana, USA) First Nations.

Lethbridge is also located within the Métis Nation of Alberta, Region III. The City recognizes the diversity of our community and is working to ensure programs, services, facilities, and employment opportunities are inclusive to all people.

All applicants are thanked in advance for their interest. Only individuals selected for interviews will be contacted.