Greeter & Client Coordinator

Job Title : Clinic Greeter

Job Summary : We are seeking a warm, professional, and detail-oriented individual to serve as our Clinic Greeter and Patient Experience Coordinator.

This role is crucial in creating a welcoming, comfortable, and luxurious environment for our patients. The ideal candidate will have a passion for hospitality, an eye for detail, and the ability to maintain a calm and friendly demeanor in a fast-paced clinical setting.

Location : Downtown Vancouver - Transcend Specialized Dentistry

Position Type : Part-time (3 days a week) with potential to transition to full-time (5 days a week)

Hours : 8 : 30 AM - 5 : 30 PM (No evenings or weekends, unless requested)

Salary Range : $24 - $28 per hour, depending on experience

Key Responsibilities :

• Warmly welcome patients as they enter the clinic
• Offer and serve beverages (water, coffee, tea) to patients
• Provide intake forms on iPad and help as needed
• Check patients in on Curve (practice management software)
• Manage the patient waiting area, ensuring comfort and satisfaction
• Improve communication and customer service to provide 5-star level hospitality
• Manage clinic aesthetics, including flower arrangements and decor
• Ensure tidiness of washroom, staff room, and reception (including managing dishwasher and laundry tasks)
• Monitor and adjust clinic ambiance (lighting, temperature, music) for optimal patient comfort
• Update patient names on treatment room TV screens and edit and print patient aesthetic before-and-after printouts
• Edit videos suitable for social media use
• Maintain clear organization of Social Media content folders on Google Drive
• Coordinate and schedule team meetings
• Provide occasional support in answering phones when needed
• Handle online orders and purchases for administrative needs

Required Skills and Qualifications :

• High school diploma or equivalent; associate's degree in hospitality or related field preferred
• 2+ years of experience in a customer service or hospitality role
• Excellent interpersonal and communication skills
• Strong attention to detail and ability to anticipate needs
• Proficiency in basic computer skills and calendar management
• Ability to maintain a professional appearance and demeanor at all times
• Physical ability to stand for extended periods and perform light cleaning duties

Desired Qualities :

• Warm, friendly, and approachable personality
• Ability to remain calm and composed in busy or stressful situations
• Proactive problem-solver with a "can-do" attitude
• Discretion and ability to maintain patient confidentiality
• Flexibility to adapt to changing needs and priorities
• Genuine enthusiasm for creating exceptional patient experiences

Experience in a medical or dental office setting is a plus, but not required. The ideal candidate will have a background in high-end hospitality, luxury retail, or concierge services, with a proven track record of providing exceptional customer experiences.

This position requires full-time presence at the greeter desk during clinic hours, with the ability to manage multiple tasks while maintaining a welcoming presence for patients.

The successful candidate will play a crucial role in shaping patients' experience at our clinic and contributing to their overall satisfaction with their visit.

Additional Information :

• Single location practice; no travel between offices required
• Start date : As soon as the right candidate is found
13 days ago