MANAGER, OPERATIONAL RISK MANAGEMENT (HYBRID)

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription.

Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.

We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

• Design, implement, and manage GSC’s operational risk management framework in compliance with OSFI’s E-21 Operational Risk Management Guideline.
• Support the evolution of our Operational Risk Management Policy and Operational Risk Appetite.
• Support the evolution of our standards for the execution of operational risk programs within the lines of business, including the execution of risk and control assessments and the reporting of operational risk incidents.
• Design, implement, and enhance programs that monitor, measure, analyze and report on operational and technology risk ( third party risk, advanced analytics and data, AI, etc.

exposures across all business areas.

• Assist the business with the identification of key operational risks and mitigating controls in their business units, as well as monitoring their action plans to address mitigation.
• Prepare monthly / quarterly risk reporting on operational risk appetite metrics, key risk indicators, and operational risk dashboards, and other operational risk reporting for presentation to senior leadership, and board committees.
• Identify trends in key risk indicators and monitor action plans to address.
• Ensure operational risks are identified, assessed and managed to remain within GSC’s risk appetite throughout the implementation and operationalizing of strategic initiatives.
• Enhance processes for the review of operational incidents, root cause identification and control remediation and documentation.
• Aggregate and analyze risk events and root causes reported by the business to recommend improvements to prevent / mitigate reoccurrence.
• Perform monitoring of enterprise compliance with the outsourcing policy, business continuity policy, and other risk related policies.
• Monitor regulatory developments related to operational risk management.
• Participate in Canadian Life and Health Insurance Agency (CLHIA), and industry related discussions of particular interest to GSC.
• Embrace Green Shield Canada’s Mission and Values, as well as the Leadership Model.

WHO WE'RE LOOKING FOR

We’re looking for a highlyorganized individual who can make an immediate impact. The successful candidate must have strongbusiness acumen, be innovative, be a problem solver, be comfortablecommunicating with individuals at all levels of the organization and isadaptable to changing circumstances.

Specifically, we’re looking for someone with :

• Minimum post-secondary degree or diploma in accounting, finance, business administration or a related field.
• 5-10 years’ experience working within the financial services industry, in particular the life insurance industry
• 3-5 years’ of related experience in an operational risk management and / or technology risk management role
• Several years of enterprise risk management, or other relevant risk management, experience would be an asset
• Innovative thinker and problem solver; the ability to see how all the pieces fit together and contribute to the achievement of broader organizational objectives;

strong business acumen and judgment.

• A proactive self-starter who takes ownership of their area and brings a track record of taking initiative and adding value by introducing risk management best practices to enhance the effectiveness of financial and operational processes in order for the business to better achieve its objectives.
• Ability to roll up the sleeves and get involved at a detailed level in order to ensure accurate risk management reporting and compliance with all regulations.
• A thought leader and strong critical thinker, understands how to navigate through complexity and build consensus throughout the organization.
• Superb interpersonal skills including the ability to build positive and productive relationships with diverse groups of people;

a drive for results tempered with an appreciation for organizational structures and processes; thrives in a collaborative and challenging team environment.

• Highly developed planning, organizing and negotiating skills; can manage multiple tasks, meet deadlines and respond to changing priorities.
• Excellent verbal and written communication / presentation skills; confident, credible and personable.
• Familiarity with, and ability to interpret, regulation including OSFI guidelines.
• Professional with a strong and responsive service orientation; self-confident with ego in check.
• Strong personal integrity and work ethic; takes responsibility; likes to be held accountable for results.
• Embodies the corporate values of GreenShield Canada.

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued.

Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs.

We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization.

Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities.

A career at GreenShield isn’t just about personalachievements, it's about making a difference together.

Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language.

By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all.

Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process.

Please let usknow of any accommodation through . Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file.

Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).