Implementation Analyst – Co-op

Volanté is an industry leading Enterprise Point-of-Sale (POS) company that sells its leading-edge hospitality solutions to blue-chip customers all across North America.

With a team of over 100 employees in its Toronto, Ontario and Charlotte, North Carolina offices, Volanté’s POS software has continuously demonstrated its ability to be flexible, scalable, and reliable in diverse environments.

The Implementation Analyst Co-op is a hybrid role where you’ll be supporting our configuration projects and deployment specialists for the organization’s new clients.

On the Configurations side of things, you’ll be working on our in-house projects and assisting in the creation of tailored POS solutions for Volante’s clients.

On the other hand, Deployment means you’ll be virtually aiding our onsite staff across Canada / U.S. If you have a passion for technology and have strong organizational and time management skills, we want to hear from you!

Length : 4 months, with possibility of extension

Hours : Full-time (Monday - Friday)

Hyrbid : Work 3 days a week in our Toronto office (Days of the week for in-office work are flexible)

What You’ll Be Doing :

• Dissemination of POS Server implementation into necessary project documentation
• Communicate with Implementation Specialists, Project Managers, Menu Specialists and Technical Support agents about software implementation
• Perform software and hardware troubleshooting as needed
• Provide specialized phone and email support to clients using implemented software / features
• Work with our Product Specialist team to identify bugs / issues in the application
• Reporting to Technical Engineer
• Other duties as required

What We’re Looking For :

• Enrolled in a post-secondary education, preferably in IT or a related program.
• Ability to prioritize tasks and work with minimal supervision.
• Excellent customer service orientation always put the client first!
• Excellent communication skills both in verbal and written correspondence.
• Some networking experience would be an asset.
• Basic knowledge with point of Sale (POS) is a definite asset.
• Basic knowledge of with Linux operating systems is required.
• Basic knowledge of Bash script is required
• Basic knowledge of with SQL and relational databases is preferred.
• An aptitude for data analysis and interpretation.
• Hardware troubleshooting knowledge is nice to have.
• Knowledge of Powershell is nice to have.
• Ability to handle multiple projects and deadlines simultaneously.

What You’ll Get Out Of It :

• Ability to leverage your experience to accelerate Volante’s growth and achieve your own goals
• Grow your knowledge to further yourself in the IT Industry
• Perks : Free parking, company socials, flexible work hours, casual office environment, free snacks and more!

We are dedicated to fostering a diverse, equitable, and inclusive workplace. We believe that diversity in all its forms is a source of strength and innovation, and we are committed to creating an environment where all employees can thrive.

We recognize the importance of accessibility and are committed to providing accommodations to employees with disabilities to ensure they can perform their roles to the best of their abilities.

Our workplace adheres to the Accessibility for Ontarians with Disabilities Act. We welcome and encourage candidates from all backgrounds and abilities to apply for our open positions.

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