Customer Success Manager - North America
Are you ready to join a dynamicscaleup thats revolutionizing how global brands and agenciesdigitalize their operations We are looking for a passionateCustomer Success Manager who thrives on building strong clientrelationships and maximizing the use of innovative tools.
If thissounds like you then Mediatool is the place to make a significantimpact!
YourRole :
As our next Customer SuccessManager you will be a vital part of our team responsiblefor :
- Setting up new customer accountsand leading onboardings.
- Proactively engagingwith customers to minimize churn.
- Developingstrategies to enhance customer engagement and upselleffectively.
- Providing stellar customer supportand enhancing our Help Center.
- Relayingcustomer feedback to our Development team and nurturing ongoingcustomer relationships.
Who YouAre :
- Youhave at least 2 years of experience in Customer SuccessRelationship Management or as a Service Manager within the techindustry preferably in a SaaS company.
- You havea proven track record of building strong relationships withcustomers particularly at the executivelevel.
- You have exceptional project and changemanagement skills with keen attention todetail.
- You are a team player comfortableworking with teams across various timezones
OurOffer :
- Acompetitive salary and a key role in our dynamic Sales Marketingand Customer Success (SMaCS)team.
- Opportunities to grow quickly in afastpaced startup both locally and globally.
- Aninternational working environment.
- A companyculture that encourages proactivity shared goals andteamwork.
Mediatoolis a rapidly growing Software as a Service (SaaS) company helpinglocal and global brands manage their media more effectively.
Ourclients include major names like Kelloggs Este Lauder andH&M who trust our platform for their marketing planning andperformance management.
Applynow! Lets connect and explore how you can contributeto our team. Were reviewing applications on a rolling basis so donthesitate to reach out.
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