Program Manager

Syntronic Production Services Canada is an Electronic Manufacturing Services provider located in Ottawa’s west end. Committed to our customers’ success, we understand that our people are our greatest asset, and we are always on the lookout for great talent.

We are looking for a Program Manager to bridge clients and internal teams, own the full lifecycle of customer-focused projects to ensure satisfaction, retention, and growth by managing plans, timelines, communication, and cross-functional execution, acting as the customer's advocate to drive product adoption and resolve issues. Key duties involve program planning, risk mitigation, progress monitoring, analyzing customer data, and collaborating with Sales, Product, and Support to deliver value and meet business goals.

What you'll do

Responsibilities

• Client Relationship Management : Serve as the main point of contact for customers, understand needs, and provide timely updates. Build long-term, trust-based relationships with customers through proactive communication and high-quality delivery.
• Program Execution : Lead planning, coordinate resources, track milestones, and ensure timely delivery of customer projects from start to finish.
• Cross-Functional Leadership : Partner with Sales, Product, Engineering, and Support to align on customer goals and optimize the customer journey.
• Data & Reporting : Analyze customer usage, performance data, and feedback to identify trends, risks, and opportunities, presenting insights to stakeholders.
• Process Improvement : Drive operational improvements, manage change initiatives, and gather feedback for continuous enhancement of programs and customer experience.
• Risk & Issue Management : Proactively identify and resolve project challenges, ensuring smooth implementation and customer satisfaction.

What you'll need to get the job done

What will make us REALLY love you

$75,000 - $90,000 a year

This posting is for an existing headcount

This position is for an active vacancy.

We offer competitive salaries, a dynamic working environment, the potential for professional growth and career development, as well as a comprehensive benefits package.

AI is not used in the screening, assessment, or selection of applications.

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