45K - Kitchen Department Manager
Overview
In addition to shift management responsibilities, the Kitchen Department Manager is responsible for making sure the restaurant delivers great quality food to our Guests in a fast efficient manner. This manager makes sure our food is always safe, that our cost of food is controlled, and that all kitchen staff are trained in production procedures, including new and promotional items that are added to our menu.
The Kitchen Manager is also responsible for making sure the team meets production targets, such as Production Speed, Food Quality, and Accuracy.
POSITION RESPONSABILITIES
SHIFT MANAGEMENT
- Review guest count and sales projections
- Complete pre-shift checklist
- Complete positioning plan (VSPT)
- Agree on shift targets during pre-shift with area managers; follow up on execution of the plan
- Conduct shift huddles daily
- Manage from the Observation Post
- Identify danger zones, diagnose and provide direction and coaching
- Conduct QSC travel path a minimum of every hour
- Connect with guests along their travel paths
- Maintain / adjust positioning according to positioning guide
- Follow up on primary and secondary duties of crew and managers
- Conduct post-shift analysis
PRODUCTION
Develop and follow plan for proper arrangement / organization of grill area equipment and stockEnsure proper positioning of crew based on positioning guides and enforce primary and secondary duties.Monitor prep person process (update amounts, training, identify opportunities to optimize)Verify that production charts are current and used dailyEnsure proper training and execution of all production proceduresPlan for and deliver training and communication for promotions to crew and managers in the departmentMonitor and coach to correct production proceduresMonitor cabinet levelsMonitor UHC for correct holding timesMonitor finished food qualitySERVICE
Monitor and coach to correct service and guest experience behaviour proceduresSeek guest feedback during travel pathsDocument guest complaints and action taken in log bookFollow guest recovery process when necessaryBUSINESS PLANNING
Monitor and report progress on department goals and objectives using Department ScorecardPrepare for and participate in weekly manager's meetingConduct weekly department walk-thru to assess performance, diagnose opportunities and identify actionsFOOD SAFETY
Complete manager's monthly food safety checklist and correct any issues observedFollow-up on operational procedures related to food safety complaintsCheck that pyrometer kit includes all components and is workingCoordinate with training manager to make sure all staff are trained and verified in food safety and sanitation procedures using Food Safety CDP module and SOCFollow-up on pest prevention programPrepare restaurant team for health inspections and follow-up on action itemsBuild / maintain good relationship with local health officialsINVENTORY MANAGEMENT
Keep electronic ordering system accurateComplete food orders for purveyors (Clearview)Communicate and verify use of stock organization planOversee and verify delivery accuracy and proper product rotationMonitor raw and completed waste, food promo, T- reds, employee and manager meals, and condimentsVerify that raw and completed waste is tracked on every shiftAnalyze food cost components and develop and communicate weekly food cost action plans to managers and crew (including food promo, condiments)Submit food over base / food cost / stat reports weekly / monthlyComplete daily and weekly food inventoryComplete monthly inventoryOrder operating supplies and monitor budgetTRAINING (CREW)
Conduct assigned follow-up SOCs dailyTRAINING (MANAGEMENT)
Write IDP goals for selfComplete agreed upon training and developmentBENEFITS
Salary : starting at $45,000 / yearBenefit from group insurance (medical, dental, vision (full-time employees) paid at 75% by the employerBenefit from a competitive salary calculated according to experienceMeals paid for on shifts and get a 50% discount on food at participating McDonald's restaurants in CanadaGet free uniformsHave access to a performance bonus programHave the chance to develop and access excellent career opportunitiesExpenses allocated for CellularExpenses allocated for the GymRRSPs