Manager, Service Department

LES SERVICES MULTIPORTE INC.
LaSalle, Quebec, Canada
Permanent

Are you looking for a job that is stable, stimulating, and versatile while being part of a dynamic team? Join our company! We are looking to fulfill the position of Service Manager for our department of commercial and industrial garage doors.

  • Task description : - Plan, organize and manage all service calls as well as service department personnel;- Efficient distribution and planning of service calls and routes between different teams;
  • Verification and follow-up of work orders;- Order and manage replacement parts to carry out the work;- Manage the execution of the work in progress;
  • Schedule work upon receipt of replacement parts;- Preparation of quotations;- Enforce department policies;- Effective communication with the sales and accounting departments;
  • Building and maintaining healthy relationships with employees;- Management of customer service calls.Requirements : - Bilingual : French and English (written and spoken);
  • Basic knowledge of software such as Word / Excel / Outlook, proficient with computer. Candidate profile : - Customer service experience;
  • Employee management experience;- Customer oriented;- Team player (good communication / support);- Effective time management (multitasking);
  • Good communicator;- Good leadership skills;- Resourceful, autonomous;- Good judgement skills;- Mechanical skills an asset;
  • Detailed oriented and capacity to work in a fast pace environment.*Salary to be discussed based on experience.Work schedule : Monday to Friday, 8am to 5pm.
  • Immigration sponsorship not offered.
  • 9 days ago
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