Are you looking for a job that is stable, stimulating, and versatile while being part of a dynamic team? Join our company! We are looking to fulfill the position of Service Manager for our department of commercial and industrial garage doors.
- Task description : - Plan, organize and manage all service calls as well as service department personnel;- Efficient distribution and planning of service calls and routes between different teams;
- Verification and follow-up of work orders;- Order and manage replacement parts to carry out the work;- Manage the execution of the work in progress;
- Schedule work upon receipt of replacement parts;- Preparation of quotations;- Enforce department policies;- Effective communication with the sales and accounting departments;
- Building and maintaining healthy relationships with employees;- Management of customer service calls.Requirements : - Bilingual : French and English (written and spoken);
- Basic knowledge of software such as Word / Excel / Outlook, proficient with computer. Candidate profile : - Customer service experience;
- Employee management experience;- Customer oriented;- Team player (good communication / support);- Effective time management (multitasking);
- Good communicator;- Good leadership skills;- Resourceful, autonomous;- Good judgement skills;- Mechanical skills an asset;
- Detailed oriented and capacity to work in a fast pace environment.*Salary to be discussed based on experience.Work schedule : Monday to Friday, 8am to 5pm.
- Immigration sponsorship not offered.
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Task description:- Plan, organize and manage all service calls as well as service department personnel;- Efficient distribution and planning of service calls and routes between different teams;- Verification and follow-up of work orders;- Order and manage replacement parts to carry out the work;- Ma...
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