Field Operations Specialist

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores - every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

The Opportunity

Partnering with GCOCF field team and franchisees, the candidate will complete and communicate accurate assessments of store-level franchise operations, while working with service center leadership to drive operational improvement. As a subject matter expert on GCOC Operations, the candidate will evaluate and provide feedback on guest experience, store appearance, brand standards, operational compliance, and more, identifying areas of success and opportunity. The Field Operations Specialist will utilize store visit reporting to identify and share best practices, drive improvement, and enhance operational consistency across all GCOC franchise locations.

How You'll Make a Difference

• Assessing franchise store operations, including oil change process execution, proper use of training tools, safe practices, inventory compliance, appropriate staffing, store appearance, curb appeal, brand standards, and employee development, through store visits and evaluations.
• Documenting in-store visits through detailed reporting and consistently applied templating. Communicating results internally to field team and externally to franchisees and their teams. Offering insights into task prioritization to drive results.
• Using technology tools to gather supplemental information relevant to the field operations of individual franchise locations, such as inventory management, training program participation, etc. When required, providing instruction on how to appropriately leverage these technology resources within store operations.
• Utilizing context provided from location visits and when appropriate to do so, providing in-the-moment coaching on safe practices, oil change procedures, etc. to ensure operational consistency across locations.
• Ensuring implementation of current and new GCOC initiatives
• Partnering with Franchise Business Consultants to develop Business Reviews for each franchise system

What You'll Need to Succeed

• Bachelor's Degree of equivalent work experience
• Minimum of two years of retail management experience
• Strong knowledge of retail stores (preferably GCOC) and/or retail field operations
• Must be able to lift up to 40 pounds
• Must have full body mobility and be able to twist, turn, bend at the waist, squat, and go up and down stairs
• Must be able to work for extended periods of time with hands above the head while communicating verbally
• Must be able to use various automotive mechanical tools and a POS computer system
• Driver's License
• Must be authorized to work in Canada
• Must be able to travel utilizing various forms of transportation, including self-drive
• Must be able to travel to the US
• Demonstrated experience building and maintaining positive and collaborative relationships internally and externally
• Ability to apply evaluation skills consistently and without bias
• High degree of initiative and independent execution; capable of thriving as a team player as well as working autonomously
• Extremely organized and detail-oriented
• Must have excellent communication skills and possess the ability to speak confidently and present to large groups
• Experience with Microsoft tools and applications, including MS Word, Excel, PowerPoint, and Teams
• Experience with Safety Culture, iAuditor, Google Forms, or similar evaluation software

We Take Care of the WHOLE You

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement*
• Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.