Store Leader

general purpose of the position : responsible for the strategic development of the business and

the achievement of the stores’ financial goals through strong leadership, development of the skills

of the store sales teams and the development of a strong client base in the area. responsibilities

include, but are not limited to the following :

essential duties and responsibilities

client & service expert :

oversee the development of clientele by leading by example in the ability to build and

maintain relationships with clients, produce strong results from proactive outreach and the

development of a personal business trade

development of business driving initiatives that build a repeat business or that attracts a new

clients in all locations

ensure each store is actively utilizing their client books in order to generate increased sales

ensure teams are compliant will all clientele standards and thank you note policy

ensure all associates complete the sales training program

model and supervise the selling environment, provide consistent coaching on sales training process in

order to ensure the highest level of client service and sales

ensure that members of management in both locations are effectively utilizing the DOR program to

take ownership of the business in their respective areas of responsibilities

leadership presence / steward of talent :

achieve financial success through coaching to improvement of measurable statistics that

positively impact the stores performance

network, recruit, hire, train and motivate qualified sales teams that effectively represent and

communicate the kate spade brand to our clients

develop a talent pool to achieve succession planning goals

provide specific development for the store manager, assistant managers and supervisors by assigning

accountabilities and training with consistent follow-up and feedback

utilize mid-year and annual review process as a tool for employee development and

advancement; monitor and address performance concerns on a timely basis, partnering HR

when necessary

network and create positive relationships in the community that result in business generation,

awareness of the kate spade brand and builds a bench strength of qualified candidates to fill key open

positions

building brand equity :

strategically partner with the kate spade new york corporate team and serve as the primary liaison

between corporate headquarters with store team and direct manager

build strong business relationships with employees, vendors and clients as a brand ambassador of the

company

understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to

the sales teams and client

ensure visual merchandising directives are implemented efficiently as per direction and visual

standards are maintained at all times

analyze and react to business trends regarding assortment, communicating sell-through, stock levels,

and opportunities to increase sales

communicate client feedback and quality issues in order to improve client service and sales

adhere to all company policies and procedures with integrity

operational excellence :

perform and supervise store opening and closing procedures including counting register funds,

completing bank deposits, opening and closing registers and securing facility

conduct regular store meetings to ensure accurate and consistent communication with employees

maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing

store schedule and adjusting as necessary to meet the needs of the business

supervise operational responsibilities to ensure the timely and accurate processing of all markdowns,

transfers, damages, shipping and receiving in order to maintain the integrity of the inventory

oversee loss prevention policies and procedure to be 100% compliant

physical requirements :

available to work store schedule, as needed, including evenings and weekends

standing for extended periods of time

able to safely lift boxes up to 40 pounds

comfortable climbing ladders

skills and abilities required :

passion and desire for excellence; motivated and results driven

proven ability to develop and retain top talent

proven ability to better business results year over year

exceptional client service skills

proven leadership and organizational skills

strong business acumen; including, retail math and P&L responsibility

proven ability to work with retail operating systems

excellent verbal and written communication skills

strong work ethic; ability to problem solve

education and experience required :

5+ years management experience in luxury goods or a comparable retail environment with a focus on

cleinteling

multi-store management experience

bachelor’s degree preferred