Service Coordinator

Job Description

Job Description

Salary : 60,000-75,000 per year

Status : Permanent Full-Time

Pay Type : Salary

Headcount Type : Existing

Salary : $55,000-75,000 per year

Location : In office at 1481 Cyrville Road

Application Deadline : December 7, 2025

The Company

DILFO is proud to be trusted by the Ontario construction community to deliver the best for our clients needs. We design, install, and provide maintenance for HVAC, heating, cooling, refrigeration, and plumbing systems for large scale projects across different industries. Our team of skilled individuals shares a vision of building with integrity and collaboration to bring quality and innovation to our work every day, and we are honoured to have been recognized by the Ottawa Business Journal as one of Ottawas Best Places to Work.

The Team

DILFO has a strong team culture that heavily invests in team member wellness and our community. We host regular social events including Pub nights, golf day, pizza Fridays, and more. We are extremely invested in our local community, partnering with the YMCA for the Cycle for Strong Kids annually, donating to the Ottawa Food Bank, partnering with Boys and Girls Club Ottawa to create opportunities for young people, and donating to charities our team members support.

We support team member wellness by offering a corporate program through Good Life Fitness, an Employee and Family Assistance Program for eligible team members, and a fixed number of paid Wellness days. Eligible employees also have access to our competitive Health and Dental Benefit plan.

The Role :

The Service Coordinator is responsible for delivering a seamless, end-to-end client experience while supporting the efficient execution of HVAC service operations. This role manages incoming service requests, coordinates and dispatches technicians, and ensures all work is completed safely, accurately, and on schedule. The Service Coordinator maintains real-time oversight of technician workload, work order documentation, labour tracking, and third-party portal updates to ensure operational accuracy and timely client communication. Working closely with technicians, Account Managers, and internal stakeholders, the role supports process improvements, reinforces safety and site requirements, and ensures all service work meets company standards and client expectations.

Key Tasks :

The Service Coordinators responsibilities include, but are not limited to the following :

Client Service & Communication

• Receive and respond to client calls and emails, including basic technical inquiries related to scheduling and service timelines.
• Proactively follow up with clients regarding outstanding requests, work progress, and purchase orders.
• Communicate with Account Managers on all relevant account activity to ensure alignment and customer satisfaction.
• Redirect and triage incoming phone calls from the main company line as required.

Scheduling, Dispatching & Workload Coordination

Work Order Administration & Documentation

Quoted Work, Maintenance & Procurement Coordination

Operational Support & Continuous Improvement

Experience :

Education :

Knowledge and Technical Skills :

Key Competencies :

Physical and Environmental Requirements :

We thank all applicants for their interest in working atDILFO; only thoseidentified for further consideration will be contacted.

Accommodations for disabilities are available, where needed, upon request.

DILFO uses artificial intelligence as part of the screening process.

DILFO does not accept and is not responsible for any fees related to unsolicited rsums from recruitment agencies. Recruitment agencies should not submit resumes in response to this posting toDILFOemployees or any associated company location.