Help Desk Support Specialist

Client : Technology Sector

Role : L1 Tech Support

Job Type : Permanent

Salary : $45,000.00-$55,000.00 per year

Location : Campbell River

Your new company

Our client is one of Vancouver Island’s fastest growing tech companies and we are looking to add more people to our diverse team! We are experiencing a massive growth period and are seeking an L1 IT Service Technician to join our team.

Your new role

We are looking for a L1 IT Service Technician to join our growing team. Preferably, we would like to hire an applicant based on Vancouver Island.

If you are a driven and tech-minded individual with past IT experience, this position could be a great next step towards advancing your career.

We are looking for someone who has a passion for technology and meets the following criteria :

• Ability to meet deadlines
• Time management skills
• Ability to communicate technical concepts
• Understanding of computer networks and systems
• Organizational skills
• Dedicated to surpassing their client’s expectations
• Enjoys competition and pushing their teammates
• Constantly pursuing personal and professional improvement
• Treats people with respect and has humility.

Responsibilities :

• regular on-site client check-ups to ensure top quality service is being delivered
• installations (installing / de-installing computer peripherals, desktop roll-outs, data backups and server migrations)
• interaction skills
• issues for clients via phone, in person, or electronically
• assets have arrived on site
• and understand client communications guidelines and directives
• project on-boarding tasks
• support

What you'll need to succeed

Qualifications :

2+ years of working experience with computers

Experience in project or team lead roles

Experience supporting a PC / server infrastructure rollout is an asset

Superior technical skills in HW, O / S and applications

Previous desktop roll-out experience

Understanding of support tools, techniques and how technology is used to provide IT services

Troubleshooting skills

Server experience an asset

Experience with dental applications (ClearDent, Dentrix, Cadi, etc.) is an asset

Willing to travel an asset

Education

College diploma or university degree in the field of Computer Science, Business Administration or an equivalent combination of education and experience.

What you'll get in return

• Employee retention and engagement is important for our client ; we value our employees.
• Overtime pay
Benefits :
• Dental care
• Dental care
• Extended health care
• Vision care

What you need to do now

If you’re available and interested in this role, please reply to [email protected] with your updated word resume and salary requirement.