Customer Service Representative

Job Title : Customer Service Representative

Location : Hybrid 3 days / week in the office in Downtown Toronto near Exhibition Go Station

Job Type : Full-time Permanent

Who We Are

Our client in the SaaS industry is looking for an energetic Customer Service Representative who can provide stellar support and service to clients through multiple channels.

Our ideal candidate is proactive and organized with excellent communication skills. They are a natural problem-solver, a great listener, and take pride in the service level they provide.

Your Day to Day

• Deliver outstanding customer service through phone, email, and live chat
• Provide direction and information to clients and service providers as required to ensure excellent coordination and execution of work with minimal disruption
• Escalate issues to the appropriate team and / or stakeholders
• Answer inbound phone queries in a polished and professional manner
• Work collaboratively with clients, offering proactive solutions and recommendations
• Develop and maintain relevant reports to improve our service delivery
• Participate in team efforts to achieve departmental and company goals
• Performing other ad-hoc duties as assigned

Required Qualifications

• College or University degree
• 2+ years’ experience in a customer-facing role
• Outstanding communication skills in both official languages, both written and verbal
• Demonstrated skill using Microsoft and Google Suite with a willingness and ability to learn new technologies
• Ability to work independently in a remote environment
• Must be able to meet privacy and confidentiality requirements

Preferred Qualifications

Bilingualism in English and French is preferred

What We Are Looking For

• Self-starter with the ability to learn and ramp up quickly
• Enthusiastic, action oriented and results driven with excellent relationship management skills
• Demonstrated ability to manage multiple tasks and deliverables
• Energy, persistence, and a genuine love for customer service
• Execution-oriented with a passion to work in a fast-paced startup environment
• Strong computer skills, including Microsoft Word, PowerPoint, Excel
• Excellent verbal and written communications skills to be able to articulately interact effectively at all levels of an organization
• Willingness and ability to work effectively in a remote environment

Why Join Us?

Our team is made up of high performing professionals and we work towards solving two of the biggest challenges in the digital age : communication and privacy.

We provide opportunities to build a career and grow professionally; there is no limit to what you can accomplish here! We want you to have a good work-life balance, so we offer flexible work hours.

We provide an industry-leading benefits package, competitive base pay plus commission compensation, and tailored career growth.

Does this sound like the perfect opportunity for you? Apply today to join our outstanding team!