Client Experience Specialist

Join Our Team at Cliniconex (Internal Posting Only)

Position : Client Experience Specialist

Location : Kanata (Hybrid)

Reporting to : Director, Customer Operations

Meet Cliniconex

At Cliniconex, our focus is our customers, our community, and our culture. As a small company, we understand the importance of having a team that connects effectively. Whether it’s day‑to‑day operations or an emergency, teams need to be on the same page, and that’s why we make healthcare communication and collaboration solutions that are as easy as 1, 2, 3. Easy to implement, easy to use, and easy to scale.

Our solution reaches audiences via voice, text or email, strengthens teams with a record of all conversations, and unites a family‑centered community through timely, transparent outreach.? More time to care.

What You'll Be Doing :

As a Client Experience Specialist at Cliniconex, you'll play a vital role in ensuring our customers don't just “go live,” but actually thrive. You will be the bridge between the initial onboarding excitement and long‑term loyalty. Your work will contribute directly to our mission by solving the “adoption gap” — ensuring healthcare teams integrate our tools into their daily habits so they can focus on patient care.

Your Responsibilities :

• Own the Post‑Onboarding Handoff : you will take the baton from our Implementation Specialists the moment a customer goes “live.” You will conduct the “Introduction to Success” call to shift the relationship from technical setup to strategic usage.
• Drive User Adoption & Habits : you won't wait for the phone to ring. You will monitor usage data to identify customers who aren't using the platform to its full potential and proactively reach out with training, tips, and workflow advice.
• Conduct Business Reviews : unlike the annual contract review, you will meet with key clients to review their metrics, celebrate wins, and prove the ROI of our solution before the renewal conversation ever begins.
• Serve as an Early Warning System : you will be the first line of defense against churn. By identifying “at‑risk” accounts (low usage, silence, or champion turnover) early, you will intervene to get them back on track.
• Partner with Account Management : while you focus on health and adoption, you will identify opportunities for expansion and seamlessly loop in the Account Manager to handle commercial upsells and contract renewals.

What We're Looking For :

Bonus Points for :

Perks of Joining Our Team :

Equal Opportunity and Accommodations :

Cliniconex is an equal opportunity employer. We encourage applications from individuals of all backgrounds, races, genders, abilities, and identities.

Accommodations will be provided at all stages of the selection process. Please contact careers@cliniconex.com for any accommodation requirements.

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