Attendance On-Site Job number 23756 Category Support Status : Permanent City MONTREAL State Quebec Type of Contract Permanent Country Canada Schedule : Full-Time Full Time / Part Time? Full-Time Posting date 03-Dec-2024 $ 23.5 Salary :  Starting at $ 23.5 per hour Location : Montreal, Quebec City Montreal Province / State Quebec Area of Interest : Advisory services, Call centres

As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills.

Your job

• Take calls from clients
• Answer questions related to financing products (personal loans, student loans, lines of credit, mortgage loans)
• Listen to clients’ needs and offer personalized solutions
• Help clients use our banking applications
• Refer clients with specialized needs to the correct sector

Our Client Contact centre is open Monday to Friday from 8 : 00 a.m. to 9 : 00 p.m. and Saturday and Sunday from 9 : 00 a.m. to 5 : 00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

Your team

Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.

Learning and development

You’ll start with a training program lasting 6 to 8 weeks. Your on-the-job training will focus on learning how to help clients over the phone, and you'll be supported by a trainer.

We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training. In addition, we offer a reimbursed training program to support your professional and personal development.

Prerequisites

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Languages : English, French Reason to require this language : you will need to serve clients who speak a language other than French regularly.

Skills

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Accountability Client-focused Communication Detail-oriented Driving Results Empathy Initiative Learning Agility Multitasking Resiliency Stress Management Teamwork Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.