RevOps Manager

Revenue Operations (RevOps) Manager

Location: On-site | Ottawa | Reports to: Executive Leadership

Works Closely With: Sales, Marketing, Customer Success, Finance

Salary: $115,000 - $120,000

Overview

Our client is seeking a hands-on Revenue Operations (RevOps) Manager to own and optimize the full revenue engine across Sales, Marketing, Customer Success, and Finance. This role sits at the center of the go-to-market function and is responsible for driving clean data, efficient processes, accurate reporting, and predictable revenue growth.

The ideal candidate is both strategic and execution-focused. You understand outbound sales motions, have supported cold-calling teams firsthand, and are comfortable rolling up your sleeves to build workflows, dashboards, and automations that actually get used.

Key Responsibilities

Revenue Operations & Systems Ownership

• Own and optimize the RevOps technology stack, including CRM, enrichment, outbound, attribution, and billing tools
• Lead implementation, integration, and ongoing optimization of tools such as:
• CRM platforms (e.g., HubSpot)
• Sales and enrichment tools (e.g., Clay, Apollo, Nooks, LinkedIn Sales Navigator)
• Marketing attribution and lead scoring systems
• Billing and payments platforms (e.g., Stripe)
• Ensure strong data hygiene, a clear source of truth, and scalable system architecture

Sales Operations & Outbound Enablement

• Support cold outbound and SDR teams, including:
• Territory design and account routing
• Lead enrichment and list building
• Sequencing logic and dialing workflows
• Partner with sales leadership to improve:
• Sales efficiency and rep productivity
• Commission tracking and incentive structures
• Pipeline accuracy and forecasting
• Apply firsthand outbound sales experience to design practical, rep-friendly processes

Marketing Operations & Attribution

• Build and maintain attribution models across inbound, outbound, and event-driven channels
• Own lead scoring, lifecycle stages, and handoffs between Marketing and Sales
• Provide clear visibility into funnel performance from first touch through closed revenue

Customer Success & Retention Analytics

• Track and report on churn, contraction, and expansion metrics
• Develop customer health and risk indicators
• Support renewal forecasting and expansion planning
• Deliver dashboards that highlight retention and growth opportunities

Reporting, Analytics & Forecasting

• Build executive-level dashboards covering:
  • MRR / ARR
  • Churn, Net Dollar Retention (NDR), Gross Revenue Retention (GRR)
  • Pipeline coverage, conversion rates, expansion, and contraction
• Partner with Finance on:
• Revenue recognition
• Forecasting and planning
• Data consistency across systems

Cross-Functional Leadership

• Act as the connective tissue between Sales, Marketing, Customer Success, and Finance
• Identify bottlenecks, risks, and inefficiencies across the revenue lifecycle
• Drive operational rigor and continuous improvement as the organization scales

What We’re Looking For

Required Experience

• 5+ years of experience in Revenue Operations, Sales Operations, or GTM Operations
• Direct experience supporting outbound sales teams and cold-calling motions
• Strong familiarity with sales and enrichment tools such as Clay, Apollo, Nooks, and LinkedIn Sales Navigator
• Experience working with CRM systems and enrichment workflows
• Proven ability to build dashboards, attribution models, and revenue forecasts
• Comfort working with commissions, quotas, and incentive structures

Preferred Experience

• Background in B2B SaaS or high-growth environments
• Exposure to billing systems and revenue reconciliation (e.g., Stripe)
• Experience supporting expansion and renewal motions

Traits for Success

• Highly organized and systems-oriented
• Comfortable operating in fast-paced, ambiguous environments
• Empathetic to sales teams and operators — you’ve been “in the trenches”
• Strong communicator across teams and leadership levels
• Bias toward action and continuous improvement