Senior Business Analyst, Strategy and Analytics

161 Bay Street (93021), Canada, Toronto, Ontario

Senior Business Analyst, Strategy and Analytics

Our Capital One Strategy & Analytics Team.

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler.

We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

As a Sr. Associate in Strategy & Analytics, you’ll bring your strategies to life from conception and analytical business case building, to in-market delivery.

You’ll be responsible for measuring impact through testing and monitoring, ultimately being accountable for both customer and financial outcomes.

It’s like management consulting, but better. From day one, you’ll have the opportunity to work on solving complex problems, using data-driven decision making to enhance the overall business strategy.

How is it better?

You’ll be deployed to a team across all areas of the business such as product, credit, fraud, marketing, and more - and over time, you’ll have the opportunity to rotate across teams to keep things fresh, and help you build a well-rounded understanding of our business.

In each rotation, you’ll have the autonomy to own many projects end-to-end, from ideation to execution, in a culture that values work-life balance.

Working with us

Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days.

As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.

At Capital One we’re committed to diversity, inclusion and belonging . We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates.

We’re focused on helping associates live well physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents.

We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs and much more you’ll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

A day in the life of a Capital One Sr. Associate, Business Analyst - Strategy & Analytics.

Embedded within a cross-functional team, you will have the autonomy to gather and analyze data, build complex business cases with innovative recommendations, and collaborate with various business partners to execute delivery.

Working in an agile, cross-functional team you’ll also have the opportunity to learn from other job families like data scientists, process managers, and product owners.

From a technical perspective, you will have access to various coding and visualization tools, including SQL to query data, spreadsheets, and Python-based notebooks to organize it, along with other modern analytics tools, such as Tableau and Quicksight.

Here are a few examples of the many ways you will be helping people take control of their credit :

• Product Strategy : Develop strategies to test and scale new financial product offerings. Conduct market & customer research, and couple these insights with internal data modeling to propose new solutions for our customers.
• Credit Strategy : Develop and maintain valuation models and the associated credit policies that help us determine who we extend credit to.
• Marketing Strategy : Develop A / B test plans to improve marketing efficiency across multiple channels.
• Fraud Strategy : Develop defenses and policies to mitigate fraud losses for Capital One.
• Mobile Strategy : Develop initiatives to help drive mobile adoption and usage.

You’ll also join the Canada Analyst Development Program (CADP), which takes place over your first year with us. You will have access to foundational training, case studies, social and networking events, and exposure to senior leaders, peers and subject matter experts from across the company.

Responsibilities :

• Bring strategies to life from conception and analytical business case building, to in-market delivery.
• Performing modeling / analytics to assist new product and pricing strategies for various lending products.
• Helping build targeted insights to inform the design and development of new customer experiences.
• Drive business outcomes by leveraging analytical expertise, and storytelling through data.
• Provide support / coaching to associates on an ad-hoc basis.

Basic Qualifications :

• 2-5 years of experience, with an established history of leveraging analytical skills to effectively influence strategic decisions.
• A bachelor’s degree or higher.
• Experience in basic coding (e.g. beginner-level SQL queries), or data visualization (e.g. Tableau, QuickSight).

Preferred Qualifications :

• A degree in Commerce, Finance, Marketing, Economics, Business Administration, Engineering, Mathematics, Computer Science, Statistics or a related field.
• Experience in coding and data visualization.
• Extensive experience working in a team environment.

About Capital One Canada

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards.

We may use your information for automated decision making.

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