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Program Manager
Program ManagerCanadian Blood Services • Ottawa, ON, CA, K1G 4J5
Program Manager

Program Manager

Canadian Blood Services • Ottawa, ON, CA, K1G 4J5
30+ days ago
Job type
  • Full-time
Job description

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category : Continuous improvement and project management

Job posting ID : 8119

​Employment status : Regular full-time

Number of positions available : 1

Classification : MGMT

Salary / Rate of pay : $108,493 - $125,026

Application deadline : Will remain open until filled

  • This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements :

  • Your up-to-date resume.
  • Job specific cover letter.
  • We recommend you save a copy of the job posting for reference throughout the recruitment process.
  • Do you currently work for Canadian Blood Services? All employees must apply via the .

    Together, we can make all the difference in the lives of others.

    Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

    If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

    We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

    About the role

    Canadian Blood Services is looking for a Regular full-time Program Manager, Interprovincial Organ Sharing (IPOS) to join our dynamic Organ & Tissue Donation & Transplantation (OTDT) team.

    The  Organ & Tissue Donation & Transplantation team is responsible for overseeing Canadian Blood Services national organ sharing programs, improving system performance, increasing transplantation rates and improving patient outcomes.

    The Program Manager will oversee the development, continuous improvement, and monitoring and evaluation of assigned interprovincial organ sharing programs that are in support of business strategy and objectives.

    In this role, you will be responsible for the overall daily management and long-term development of interprovincial organ sharing program initiatives including development and implementation of interprovincial organ sharing policies. You will work in collaboration with the OTDT team, its medical advisors, the regional organ donation organizations, organ transplant programs and living donation programs, HLA laboratories, professional societies, health care professionals, information system vendors, Canadian Blood Services advisory committees, Health Canada, Canadian Institute of Health Information, national and international research experts, as well as patient and public partners, including donors and their families, to advance and improve the performance and quality of the OTDT system in Canada.

    Formula for success

  • Leveraging your expertise in relationship management, you will foster trust by actively involving external partners in Canadian Blood Services’ decision-making processes. This includes analyzing partner issues and developing strategic, proactive approaches to enhance transplant opportunities. You will lead partner consultations to support informed decision-making that addresses program needs while strengthening relationships with external stakeholders.
  • Drawing on your subject matter expertise, you will collaborate with internal and external partners to optimize interprovincial organ sharing programs. This includes identifying and leveraging opportunities for education and training, fostering an environment that drives continuous service improvements, building and expanding partnerships, and reporting partner feedback. You will also share insights with national committees and scientific groups to showcase program successes and identify areas for improvement.
  • Leveraging your project management expertise and continuous improvement mindset, you will lead the development, delivery, and evaluation of programs, projects, leading practices, policies, guidelines, recommendations, professional education materials, and business requirements aligned with OTDT strategies. This includes conducting needs and impact assessments in consultation with partners, planning and implementing innovative approaches, processes, and tools to enhance operations, and reviewing, maintaining, and documenting formal policies using established templates. You will ensure all key partners are informed of program and policy changes to support transparency and collaboration.
  • Drawing on your knowledge and experience, you will represent the business / clinical / client community on the development of the Canadian Transplant Registry and consult with users and partners in the organ donation and transplant community to understand their requirements in order to collaborate with the software development team to ensure those requirements are included and delivered in the registry.
  • Utilizing your health services leadership skills, you will manage interprovincial organ sharing program evaluation and operations. This includes scheduling, communications, results analysis, reporting and committee reviews, monitoring activities to ensure program user satisfaction, and consulting with expert advisors (e.g., privacy, legal, quality assurance, digital, communications, training, medical advisors, and senior management).
  • Your risk management expertise will be utilized to identify, monitor, and mitigate substantial risks, with implications beyond the project.
  • Desired education and skills

  • Post-secondary education required; a university degree in health care or a related field is preferred.
  • Master’s degree considered an asset.
  • Minimum of 6 years of experience in the field of living donation, deceased donation, transplantation, or acute care.
  • Minimum of 6 years of health service operations and program evaluation experience.
  • Proven track record in evidence-based practice, policy development, and digital implementations across regional jurisdictions.
  • Experience facilitating groups and engaging diverse partners.
  • Strong knowledge of program management principles, regulatory frameworks, quality standards, and the continuum of care in organ donation and transplantation.
  • In-depth knowledge of Canada’s organ donation and transplantation system.
  • Exceptional ability to build relationships, lead discussions, and achieve consensus among diverse partners.
  • Outstanding communication skills, including the ability to present to varied audiences and produce clear, logical written documents and process.
  • Advanced analytical, problem-solving and research skills with meticulous attention to detail.
  • French-English bilingualism is considered an asset.
  • What we offer you

  • 4 weeks' vacation.
  • Annual performance award up to 10%.
  • Comprehensive group health, dental and vision benefits for you and your family.
  • Defined benefit pension plan.
  • Employee discounts, wellness program, professional resources.
  • What you can expect

  • This role will work in a hybrid environment with requirements to be onsite at one of Canadian Blood Services office locations at least 40% of the time / days of the week.
  • Travel requirements - travel will be required to attend meetings, projects, conferences, etc.
  • Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

    If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

    We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

    Applicants who require accommodation should discuss their needs with us.

    #INDCBS

    #LI-HYBRID

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    Program Manager • Ottawa, ON, CA, K1G 4J5

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