Senior Product Owner - CRM (Hybrid)

We're seeking someone to join our team as a Senior Product Owner for our Employee Client Relationship Management (CRM) product to play a pivotal role in delivering innovative solutions that enhance employee, manager, and Business Leaders experiences with Human Resources.

In the Human Resources division, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools, they need to succeed.

This is a Vice President level position within the CRM team name. Our Employee CRM product leverages Customer Relationship Management principles to treat employees as valued customers, ensuring every interaction is managed seamlessly.

By utilizing data-driven insights, our solution enhances employee engagement, satisfaction, and productivity through consistent and streamlined communication.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions and individuals around the world achieve their financial goals.

At Morgan Stanley Montreal, we support the Firm's global businesses and infrastructure with cutting edge technology and innovation.

The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI / ML.

Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area's highly skilled technology talent.

There's ample opportunity to move across the businesses for those who show passion and grit in their work.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on...

What you'll do in the role :

• Product Roadmap Development : Execute analysis and synthesize outputs to support the product team in designing and prioritizing new functionality and features aligned to HCM strategy and end user need
• Stakeholder Collaboration : Work closely with global stakeholders across all levels of the organization to capture use cases as an input for UX design and user stories, including creating user journey maps and process flows to illustrate the impact of end-to-end experiences across applications and features.

Collaborate with cross-functional teams to capture and translate data requirements supporting the consumption and production of data

• User Stories : Transform use cases, business requirements and acceptance criteria into clear and actionable user stories for agile development
• Testing : Partner with QA and User Acceptance Testing (UAT) teams and actively participate in UAT activities ensuring new features and enhancements meet business requirements and are ready for deployment
• Go to Market strategies : Participate in go to market strategies, including supporting the administration and documentation of product development and release schedules, writing release notes, helping to maintain user guides and providing end user hyper care
• Production Monitoring : Review production performance, platform metrics and provide on-going end user support

Qualifications :

What you'll bring to the role :

• At least 6 years' relevant experience would generally be expected to find the skills required for this role
• Bachelor's degree or equivalent
• Experience working on a complex enterprise-wide system would generally be expected to find the skills required for this role
• Experience with any of the following considered a differentiator : CRM or service management platform
• Proven track record working within agile development practices and managing product backlogs.
• Excellent project management and organizational skill
• Strong analytical and innovative problem-solving skills, ideally leveraging business process and data analysis to make informed product decision
• Effective communication skills, able to distill complex concepts into artifacts detailed enough to meet the needs of end users but can be easily interpreted by non-technical stakeholder
• Experience in Human Capital Management / Human Resources and / or Financial Services desirable

What you can expect from Morgan Stanley :

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years.

At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries.

At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration.

Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world.

Learn more about how we put this commitment to action : morganstanley.com / diversity.

We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.

All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.

Knowledge of French and English is required.

Build a career with impact. Visit morganstanley.com for more information.