Facility Manager III

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at

SUMMARY

The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and management contract. This job is accountable for the management, financial and operational performance of a facility or group of facilities within a region. The Facility Manager III is the primary BGIS representative for day-to-day contact with the Client and the Tenants for performance of the contract. The FM III will manage a portfolio of properties across Canada for a specific client user base.

KEY DUTIES & RESPONSIBILITIES

Exemplify Customer Service and Create Memorable Customer Experiences

• Is the single point of contact for a portfolio of properties and all facility related requests.
• Manages customer relationships and provides proactive communications.
• Builds strong relationships with end users and is a trusted partner with the assigned line of business / client.
• Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.
• Responds to incidents and ensure timely resolution of facility requests with insightful & proactive communication with concerned parties.
• Coordinates with third parties, internal concerned parties, and client concerned parties to ensure that solutions are holistic, timely, cost effective and relevant to end user needs.
• Provides a “white glove” service level and experience for a portfolio of properties with a high touch need.
• Effectively manages escalations with a sense of urgency congruent with client expectations.

Financial Control

Facilities Management

People Management

KNOWLEDGE & SKILLS REQUIRED

Licenses and / or Professional Accreditation

This is a regular, full-time position with a salary range of $84,493 to $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.