Bilingual Customer Service Representative
Location : Waterloo
We are seeking 25 individuals to join our client in the insurance industry as Bilingual Customer Service Representatives.
In this role, you will be instrumental in supporting the client's expanding operations, ensuring that members receive exceptional customer service during critical moments in their lives.
You will manage various customer service aspects, including answering calls and following up on group insurance plan files, addressing both internal and external client needs with varying levels of complexity.
What is in it for you :
- Hourly salary of $24.34.
- 6-month contract with the potential for permanent employment.
- Full-time position : 37.50 hours per week.
- Work hours are scheduled between 8 am and 8 pm EST on weekdays, with variability depending on specific needs.
- Hybrid work : 3 office days, from Tuesday to Thursday.
- Opportunity to work in a dynamic and professional environment.
Responsibilities :
- Handle customer inquiries with a high level of professionalism, ensuring accurate and timely responses.
- Use multiple administrative systems simultaneously to manage client needs effectively.
- Maintain composure and professionalism in a fast-paced, dynamic environment.
- Continuously learn and stay updated on new applications, products, and services.
- Problem-solve and make decisions to provide effective solutions to customer issues.
- Uphold a high standard of customer service, striving to exceed key performance indicators.
- Ensure your workspace is safe, private, and secure, particularly for handling confidential client information.
- Adhere to a rotating work schedule to meet the needs of clients across various time zones.
What you will need to succeed :
- College degree is an asset (nice-to-have).
- 2-4 years of experience in customer service with strong problem-solving skills.
- Bilingual in English and French (spoken and written) to communicate with both English-speaking and French-speaking clients.
- Proficient with Microsoft applications (Teams, Outlook, etc.).
- Ability to thrive in a fast-paced, constantly changing environment while maintaining professionalism.
- Technical aptitude with exceptional research skills and attention to detail.
- Previous customer service experience in an information center, retail environment, or service sector.
- Passionate about customer service with a dedication to meeting clients' needs.
- Quick to learn and apply new knowledge, staying updated through continuous learning.
- Ability to achieve and take responsibility for key performance indicators.
- Experience with SalesForce (nice-to-have).
- Background in Group Benefits (nice-to-have).
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.
MFCJP00013575
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