Bilingual Customer Service Representative
Our client in the insurance industry is seeking 12 professionals to join their dynamic team in a hybrid role. This is an exciting opportunity to be part of a fast-paced environment where you can contribute to a collaborative, inclusive, and growth-focused team.
If you are passionate about delivering outstanding customer service and thrive on solving challenges, this role is for you! With the potential for long-term growth, this position offers a chance to make a real impact and develop your career.
What is in it for you :
- Hourly salary of $24.34.
- 12-month contract with the potential for permanent employment.
- Full-time position : 37.50 hours per week.
- Weekday schedule between 8 am and 8 pm.
- Rotating shifts : 8 am to 4 pm, 9 am to 5 pm, 10 am to 6 pm, 11 am to 7 pm, 12 pm to 8 pm.
- Hybrid work : 3 office days, from Tuesday to Thursday.
- Join a passionate and inclusive team of professionals.
Responsibilities :
- Process telephone inquiries, conduct research, and resolve customer requests promptly.
- Handle sensitive situations to ensure customer satisfaction.
- Provide detailed written and oral communications to business units regarding the resolution of inquiries.
- Determine client needs, clarify information, research each issue, and propose solutions or alternatives.
- Build lasting relationships with customers by going above and beyond.
- Achieve qualitative and quantitative personal and team objectives.
What you will need to succeed :
- Post-secondary education or equivalent work experience required.
- Bilingual in English and French (spoken and written) to support clients in both languages.
- 1-2 years of customer service experience in a contact center, retail, or service environment.
- Strong technical and research skills with a high level of attention to detail.
- Excellent oral and written communication skills.
- Confidence in learning and applying new information quickly.
- Ability to multitask and adapt to a fast-paced, changing environment.
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.
MFCJP00013774
Bilingual Customer Service Representative (HYBRID)
Answer customer inquiries within established service levels on all order related activities (product information, back orders, stock availability and delivery inquiries). Provide proactive notifications to customers and Territory Managers regarding specific customer issues. Minimum 2 years' experien...
Customer Service Representative - Fastfrate Group (Montreal)
The Customer Service Representative, under the supervision of the Customer Service Supervisor, performs a variety of tasks to meet customer needs by ensuring the customers have required information regarding their shipment. Customer Service Representative. Enhance customer relationships by providing...
Customer Service Representative
Coordinate and transmit information between customer requests and the regular operational process. Ensure the role of intermediary between operations, customers and carriers. Manage, plan and follow up on customer returns and inbound and outbound transfers. ...
Customer Service Representative
Experience in customer service. The position is to greet customers at the entrance. Greet customers at the reception;. Direct customers and vehicle traffic on the site;. ...
Customer Service Representative
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...
Bilingual Senior Customer Service Coordinator
Nous recherchons un Coordinateur au service à la Clientèle bilingue dévoué pour rejoindre notre équipe à Montréal ! Dans ce poste, vous jouerez un rôle essentiel en soutenant nos opérations, en veillant à ce que nos clients reçoivent un service exceptionnel grâce à une coordination et une communicat...
Customer Services Representative - Housing Services
The Customer Services Representative is responsible for providing customer service to a variety of stakeholders in order to process inquiries related to allocation of residential housing units, service, maintenance, and repairs. Are you a people-person with a passion for making Canadian Forces membe...
Customer Support Technical Representative - Extended Services
Interpret customer requests for technical assistance and address needs effectively and accurately, while maintaining an empathetic, positive, and professional attitude towards the customer at all times. Working knowledge of cloud platforms, identity platform providers, and adjacent services (e. Adva...
*Bilingual Customer Care Representative (Health / Dental)
We are seeking 25 driven individuals to support our client in the insurance industry by delivering outstanding customer service for group benefits. Apply customer service expertise to deliver clear, accurate responses and solutions while adhering to industry regulations. This role is perfect for tho...
Bilingual Senior Customer Service Coordinator - CREQ008099
Are you detail-oriented and ready to thrive in a dynamic administrative role? We’re seeking a dedicated Bilingual Customer Service Coordinator to join our Montreal team! In this position, you’ll play a vital role in supporting our operations, ensuring our clients receive exceptional service through ...