Recherche d'emploi > Laval, QC > Bilingual customer service

*Bilingual Customer Service Representative

Recrute Action
Laval, Qc
2.4K $ / mois
Permanent
Temps plein
Temporaire

Bilingual Customer Service Representative

Our client in the insurance industry is seeking 12 professionals to join their dynamic team in a hybrid role. This is an exciting opportunity to be part of a fast-paced environment where you can contribute to a collaborative, inclusive, and growth-focused team.

If you are passionate about delivering outstanding customer service and thrive on solving challenges, this role is for you! With the potential for long-term growth, this position offers a chance to make a real impact and develop your career.

What is in it for you :

  • Hourly salary of $24.34.
  • 12-month contract with the potential for permanent employment.
  • Full-time position : 37.50 hours per week.
  • Weekday schedule between 8 am and 8 pm.
  • Rotating shifts : 8 am to 4 pm, 9 am to 5 pm, 10 am to 6 pm, 11 am to 7 pm, 12 pm to 8 pm.
  • Hybrid work : 3 office days, from Tuesday to Thursday.
  • Join a passionate and inclusive team of professionals.

Responsibilities :

  • Process telephone inquiries, conduct research, and resolve customer requests promptly.
  • Handle sensitive situations to ensure customer satisfaction.
  • Provide detailed written and oral communications to business units regarding the resolution of inquiries.
  • Determine client needs, clarify information, research each issue, and propose solutions or alternatives.
  • Build lasting relationships with customers by going above and beyond.
  • Achieve qualitative and quantitative personal and team objectives.

What you will need to succeed :

  • Post-secondary education or equivalent work experience required.
  • Bilingual in English and French (spoken and written) to support clients in both languages.
  • 1-2 years of customer service experience in a contact center, retail, or service environment.
  • Strong technical and research skills with a high level of attention to detail.
  • Excellent oral and written communication skills.
  • Confidence in learning and applying new information quickly.
  • Ability to multitask and adapt to a fast-paced, changing environment.

Why Recruit Action?

Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.

Only candidates who match hiring criteria will be contacted.

MFCJP00013774

Il y a plus de 30 jours
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