Senior Director, Customer Experience & Strategy

The Customer Experience Division is leading the corporate-wide approach to customer experience and provides support to all City divisions in delivering innovative service experience that is easy and accessible, allowing the public to be served when, where, and how they prefer. The evolution of 311 t...

Experience: 7+ years of experience in customer experience, customer success, or related fields, with at least 3 years in a leadership role, preferably within a fast-growing tech company or financial services. Your role will be pivotal in shaping the future of how we serve our customers, ensuring tha...

As part of the Group Risk Management (GRM) team, the Senior Director, Personal Lending and Auto Credit Strategy will lead the development and deployment of a comprehensive risk management approach for the Personal Lending and Retail Auto business. The Senior Director will also be responsible for man...

Under the direction of the Store Director, the Assistant Store Director of Customer Experience will support execution of the front of house priorities within the 4 walls. They will be responsible for maintaining selling floor service and merchandising standards (in a store with two Assistant Store D...

Long-Term Strategy Development. Support the development of the BU’s long-term strategy, including vision, strategic framework, and growth models. Prepare long-term strategy documents for North America and TCCC discussions. Design and implement senior management routines to enhance effectiveness. ...

Manage a group of sales professionals and back-office to ensure that the company’s solutions are known and on the mind of engineering companies, consultants, and customers throughout Canada and global territories covered by the Canadian office. University or college degree with 15-20 years of experi...

Senior Director, Practice Optimization & Operations Strategy. A minimum of 5 years of experience in leadership roles within analytics, operations, or strategy, ideally in fast-paced and dynamic environments. You are self-motivated, experienced developing and executing strategic initiatives and are l...

The Director, Digital Experience Product Strategy – North America Retail builds, leads and delivers the product roadmaps that support our sales and marketing initiatives for the Retail Asset Management Business across North America covering the US and Canadian markets. Qualified candidates will have...

A minimum of 5 years of experience in leadership roles within analytics, operations, or strategy, ideally in fast-paced and dynamic environments. You are self-motivated, experienced developing and executing strategic initiatives and are looking for the opportunity to provide your expertise to drive ...

The Senior Director, Tax Strategy plays a critical role within the Bank's Accounting and Finance Department and is responsible for the tax planning/tax strategy efforts of EQB Inc and its subsidiaries including Equitable Bank, Concentra Bank, Equitable Trust, Concentra Trust, Bennington Financial, a...