Technical Support Engineer (L2)

Technical Support Engineer (L2) – Check Point Software

Why Join Us? As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real‑time needs and providing our cutting‑edge technologies and services to an ever‑growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female‑Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award‑winning company culture, we invite you to join us.

Key Responsibilities

• Assist in reproducing issues and work with internal teams to provide resolutions / knowledge transfers.
• Assist with managing customer expectations and resolution of technical issues in a timely manner.
• Provides necessary support to the Service Managers for high profile technical escalations.
• Develops, maintains and teaches troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

Qualifications

Minimal travel may be expected.

EOE M / F / Veterans / Persons with disability

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Information Technology

Industries

Computer and Network Security, Software Development, and IT Services and IT Consulting

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