General Manager-Residential HVAC

Job Description

Job Description

General Manager – HVAC & Home Services Operations

Position Overview

We are seeking an experienced General Manager to lead and grow a residential HVAC and home services operation in the Ottawa Region. This role is responsible for overseeing day-to-day operations, driving revenue and profitability, managing teams across service and installation divisions, and executing strategic growth initiatives across HVAC, plumbing, and electrical services.

The ideal candidate brings a strong background in HVAC operations, people leadership, budgeting, and business development, with hands-on technical experience and a proven track record of building high-performing teams.

Key Responsibilities

• Lead overall business operations, ensuring efficiency, profitability, and high customer satisfaction
• Develop and execute strategic growth plans to expand service offerings and market presence
• Oversee sales, marketing, and revenue performance to meet monthly and annual targets
• Recruit, hire, train, mentor, and coach field technicians, managers, and support staff
• Manage workflow across service, installation, warehouse, and operations teams
• Establish and monitor KPIs related to revenue, productivity, customer service, and quality
• Oversee inventory management and warehouse operations (including high-value equipment)
• Manage customer and supplier relationships to drive long-term partnerships
• Ensure compliance with all health, safety, and regulatory standards
• Lead team meetings, performance reviews, and training initiatives
• Provide operational support and technical problem-solving when needed in the field

Required Qualifications & Experience

Education & Certifications

Key Skills

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