Bilingual (French / English) Claims Processing Coordinator (Temp-to-perm)

EMPLOYER : Sirva

JOB DESCRIPTION :

As a Claims Processing Coordinator, you will contribute to SIRVA’s success by being responsible for processing and verifying claims, advances, and supplier invoices for our clients. You will handle claims from receipt through resolution, ensuring compliance with all policies, guidelines, and quality standards as per our service level agreement. Additionally, you will analyze claims, advances, and supplier invoices to determine eligibility and claim filing requirements, making determinations based on the claim type. Achieving the expected level of service within prescribed policies and timeframes is also part of your responsibilities.

What You’ll Be Doing

• Managing expense claims in accordance with relocation policies (verification and reconciliation of expenses)
• Analyzing claims, advances, and supplier invoices to determine eligibility and correctness
• Processing all claim types, correcting errors, and resolving issues
• Completing invoice verification functions accurately and timely
• Communicating tactfully with clients and stakeholders to convey a positive corporate image
• Contacting relevant individuals for urgent requests to ensure timely handling
• Identifying opportunities for process improvements and suggesting enhancements
• Applying analytical skills and maintaining attention to detail with effective time management
• Understanding the customer’s relocation budget and adhering to policies and procedures
• Providing guidance and information to clients and service providers to ensure smooth coordination
• Assisting the General Inquiries team with communications via chats, emails, calls, and voicemails
• Performing administrative tasks to support the Contact Centre

What You Bring to SIRVA

Other Information :

Reliability security clearance granted by CIISD, PSPC is required; the application will be facilitated via the BGRS Security Officer.

START DATE : 00 / 00 / 0000

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