Assistant Manager, Crisis Program

The Impact an Assistant Manager in the Crisis Program can make : The Assistant Manager, Crisis Program will assist in the management of operations of the Crisis Program, with responsibility for shelter operations and service delivery procedures.

Working with the Manager, Crisis Program, the Assistant Manager will ensure compliance with program, case management and operational policies and procedures and ensure the safety of all staff and young persons as well as adherence to the mission, principles, philosophy, and policies of Covenant House Vancouver.

How you will contribute : Provide direct supervision to Team Leaders in Crisis Program including direct monthly reflective supervision Ensure Team Leaders are providing monthly reflective supervision to youth workers Support Team Leaders with callouts and shift coverage as needed, step in as Youth Worker or Team Leader as necessary, and be flexible to provide manager coverage as needed.

Meet weekly between assistant managers to provide consistent communication, alignment, direction, implementation and adherence to CH Philosophy, Policy, and Procedures while role modeling professional practice and communication cross departmentally Coordinate volunteer schedules and activities with Manager of Volunteer Services Work collaboratively with the Program Services Training & Experience Manager as required Responsible for responding to People & Culture matters as required Attend intra-agency and program related meetings as required (Team Leader meetings) Monitor and track petty cash, various budget items, pharmacy expenditure, taxi usage and transit tickets, provide administrative and other support to the Manager, Crisis Program as requested, and provide input into operational needs and budgets as requested by the manager Track KPI data and ensure accuracy and reporting for HIFIS Facilitate monthly meetings with other operational departments including Housekeeping, Facilities, Food Services & GIK Support in job interviews as needed Maintaining visibility and accessibility to frontline staff by being actively on "the floor" supporting young people and staff Support Team Leaders in managing incidents and maintaining building safety and coordinate building safety training Attend and represent CHV for agency and community partner meetings as directed by the Manager, Crisis Program Ensure all program staff attend required and optional training and New Employee Orientation Program (NEOP) Provide job and program specific training for Crisis Program staff as directed by Manager Compensation : The successful candidate can expect a starting salary of between $70,306.

60 and $87,887.80 depending on factors such as internal equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $105,469.00.