Join EXCIS a leader in innovative IT solutions as a Desktop SupportEngineer . In this role you willprovide exceptional technical support to our diverse user baseensuring seamless operation of desktop systems and applications.
At EXCIS we value our employees and foster a collaborative environment wherecreativity and problemsolvingthrive.
KeyResponsibilities :
- Respondto and resolve support requests from users via phone email orinperson delivering topnotchservice.
- Installconfigure and maintain desktop hardware and software ensuring highperformance andreliability.
- Troubleshootand resolve technical issues related to operating systemsapplications and networkconnectivity.
- Provideuser training and support for various software applicationsempowering users to maximize theirproductivity.
- Maintaincomprehensive documentation of support requests and resolutions inour ticketingsystem.
- Collaboratewith the IT team to implement new technologies and improve existingsolutions.
- Ensurecompliance with organizational policies and security protocols toprotect our systems anddata.
Requirements
- Bachelors degree in Information Technology Computer Science or a relatedfield (or equivalentexperience ).
- Provenexperience in desktop support or a similar role demonstratingstrong problemsolvingabilities.
- Strongknowledge of Windows and macOS operatingsystems.
- Familiaritywith networking concepts and basic troubleshootingtechniques.
- Excellentcommunication and interpersonal skills with a customerfocusedapproach.
- Abilityto work effectively both independently and as part of ateam.
PreferredSkills :
- Experiencewith Active Directory and remote supporttools.
- Knowledgeof hardware components andperipherals.
- ITcertifications (e.g. CompTIAA Microsoft CertifiedProfessional ) are aplus.
Location : 6980 Creditview Rd Mississauga ON L5N 0A6Canada.
Benefits
WhyJoinEXCIS
- Bepart of a forwardthinking company that invests in its employeesprofessional growth anddevelopment.
- Workin a supportive and dynamic environment that encourages innovationandteamwork.
- Benefitfrom competitive compensation comprehensive benefits andopportunities for careeradvancement.
- Engagein exciting projects that challenge your skills and enhance yourexpertise in the ITfield.
Hardware troubleshooting, Software troubleshooting, Networkingbasics, Remote access tools, Help desk ticketing systems, Teamwork,Mobile devicesupport
Education
Highschool diploma or a similar educational qualification. CompTIA A+or Microsoft Certified Technician Associate(MTA)
Desktop Support Engineer L1 CA
In this role, you will provide exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications. Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity. Provide user training and support fo...
Desktop Support Engineer L1 CA
In this role, you will provide exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications. Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity. Provide user training and support fo...
Desktop Support Engineer L1 CA
In this role, you will provide exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications. Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity. Provide user training and support fo...
Desktop Support Engineer L1 CA
In this role you willprovide exceptional technical support to our diverse user baseensuring seamless operation of desktop systems and applications. Troubleshootand resolve technical issues related to operating systemsapplications and networkconnectivity. Location:6980 Creditview Rd Mississauga ON L5...
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