IT/Technical Support

We are looking for an energetic, bright, and technically savvy person to join our team as a IT / Technical Support . You will be surrounded by like-minded people that love technology and have expertise in different aspects of the computing industry such as network infrastructure, client support management, report development, and data conversions.

We are a small software company looking for team players who want to grow with us and be part of our team. We strongly believe in a life/work balance and getting the best out of the workday.

This would be a great opportunity for the right candidate to explore a new career in Information Technology.

Our office is dog-friendly, with a dog grooming business in the same building.

Responsibilities Include:

• Resolve end-user Osnium product issues, such as password reset, software questions, configurations, and so on.
• Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.
• Software installations and managing upgrades
• Setting up and maintaining internal server infrastructure, phone systems, etc.
• Performing data conversions and report development
• Recognize and escalate deeper and more complex issues to other departments.
• Prioritize help desk tickets according to severity.
• Monitor and assist in keeping internal software working.
• Use help desk log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.
• Compile, maintain, and file all repair records, reports, and other documents as required.
• Always maintain a high degree of professionalism, courtesy, and friendliness.
• Project Management
• Other duties as assigned.

Must Haves:

• A college or university degree, or an acceptable combination of education and relevant experience.
• 1-3 years of direct work experience in a technical support capacity.
• SQL Server, Windows Server, and Active Directory experience.
• Experience with SQL databases and script development.
• Understanding of Firewalls/Routers.
• The chosen candidate must provide a clear vulnerable sector background check.
• Ability to quickly analyze issues and determine the best course of action using available resources.
• Sound judgment to escalate issues to senior members within the organization.
• Excellent written, oral, and telephone communication skills.
• Detail-oriented – When applying for this job, add “Life is too short to be boring” to the subject line of your application email
• Able to communicate in user-friendly language.
• Exceptional multi-tasking abilities and prioritization skills.
• Strong customer service mindset.
• Team player able to work under pressure.

Nice to have

• Experience with DevExpress.
• Programming Experience (C#)
• Knowledge of ticket management software tools.

Working Conditions

• Hybrid (During onboarding at least 3 days a week, transitioning to only once a week)
• Some travel may be required.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.