IT / Technical Support

We are looking for an energetic, bright, and technically savvy person to join our team as a IT / Technical Support. You will be surrounded by like-minded people that love technology and have expertise in different aspects of the computing industry such as network infrastructure, client support management, report development, and data conversions.

We are a small software company looking for team players that want to grow with us and be part of our team. When we aren’t busy trying to solve complex problems you will find us discussing video games, movies and playing foosball. We strongly believe in a life / work balance and getting the best out of the workday.

This would be a great opportunity for the right candidate to be exposed to a new career in the Information Technology field.

Our office is dog-friendly, and as such has shedding dogs of various sizes in the office most of the time.

Responsibilities Include :

• Resolve end-user Osnium product issues, such as password reset, software questions, configurations, and so on.
• Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.
• Software installations and managing upgrades
• Setting up and maintaining internal server infrastructure, phone systems, etc.
• Performing data conversions and report development
• Recognize and escalate deeper and more complex issues to other departments.
• Prioritize help desk tickets according to severity.
• Monitor and assist in keeping internal software working.
• Use help desk log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.
• Compile, maintain, and file all repair records, reports, and other documents as required.
• Always maintain a high degree of professionalism, courteousness, and friendliness.
• Project Management
• Other duties as assigned.

Must Haves :

Nice to have

Working Conditions