National Monitoring and Distribution Centre (NMDC) Technologist

Description

Key Accountabilities :

• Coordinates all release and restoral activities national in scope, for network maintenance and operational systems for all FIRs, including other Air Navigation Service Providers (ANSPs) for work done by NAV CANADA or work by outside agencies impacting NAV CANADA operational systems.
• Arranges the initiation and revision of advisories actions and ensures follow-up; identifies Network dependencies in the event of a break down;

returns Network to full operational readiness in a timely fashion in the event of an interruption of service, etc.

Coordinates network corrective maintenance by evaluating the impact of problems and establishing consultation with operations to determine operational impact;

initiates corrective actions; establishes restoration priorities.

Monitors Network performance actively and proactively and recognizes trends; analyzes performance indicators; prepares trend reports;

briefs appropriate personnel on network performance.

• Performs activities in support of the Safety and Quality Program, attends safety activities and helps with identifying hazardous or potentially hazardous situations.
• Participates in audits, site inspections and assists with evaluations.
• Conducts Fire Warden Duties and Building Evacuation coordination in the event of a building emergency.
• Provides first aid services to employees within their work location.
• Collaborates with internal and external stakeholders on procedures, investigations and information gathering.
• Performs initial triage on cyber security events.
• Performs a variety of service management activities (service incident, change management, service escalations & service performance reporting) using a variety of Supplier portals.
• Helps the team in updating the Standard Operating Procedures (SOPs) and Knowledge base.

Job Requirements

Education :

A Secondary school diploma; and completion of an acceptable training program in electronics technology or an approved alternative.

Experience :

Experience in IP- based networking and networks monitoring.

Knowledge (30%)

• Knowledge of computer systems and networking
• Knowledge of preventative maintenance schedules and priorities
• Thorough knowledge of ANS systems and equipment with respect to function, user requirements, safety and security standards, loss of redundancy, and operational impact caused through loss of service.

Abilities (30%)

• Ability to plan and organize activities to coordinate and implement long term or high profile planned Network shutdowns.
• Advanced communication skills, both written and verbal in coordinating with internal and external stakeholders,
• Ability to organize work, set priorities and resolve problems.
• Ability to work independently.

Personal Suitability (40%)

• Displays good judgement, discretion, initiative, thoroughness, positive attitude, and adaptability.
• Demonstrates very good problem solving and troubleshooting skills.
• Customer service focus and results oriented, self motivated, stability, reliability, and persistence.
• Effective in developing and maintaining respectful and cooperative working relationships demonstrating tact and diplomacy with peers, managers, and all other stakeholders.
• Working collaboratively with others to achieve organizational goals.
• Demonstrates flexibility and competence in dealing with challenging situations, bringing openness to feedback, new ideas, and a willingness to learn.
• Possesses a strong work ethic and motivation to meet job expectations.

Working conditions :

• This position is based at the Ottawa ANS and is classified as an onsite position. This position is not eligible for a flexible work arrangement.
• The work involves extended periods of sustained mental attention, unpredictable workload, multiple and conflicting priorities, tight deadlines, unscheduled tasks and the requirement to respond to emergency situations rapidly.

The work involves 24-hour shift coverage.

The work is performed in an office environment involving periods of sitting or standing at a desk.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply.

NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require.

NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for an interview will be contacted.