Senior IT technician / Junior systems administrator

Fed IT, a recruitment firm specializing in recruitment for IT professions, we intervene

on two types of recruitment : temporary and permanent. We cover open positions in IT, development, business intelligence and infrastructure professions.

We are currently looking for a senior IT technician or a junior system Administrator for one of our clients located in the old port of Montreal.

Nous sommes présentement à la recherche d'un technicien informatique sénior ou d'un administrateur systèmes junior pour un de nos clients situé dans le vieux port de Montréal.

• Assist users on different sites and resolve their problems or service requests by providing excellent customer service;
• Diagnose emergencies if necessary;
• Manage request priorities;
• Document incidents and service requests;
• Collaborate in the development of IT projects for global operations;
• Maintain and update documentation;
• Carry out routine, safety and quality checks and maintain records thereof.
• If necessary, liaise with a third party and IT equipment suppliers;
• Assist in the preparation, maintenance and upgrade procedures of the IT equipment;
• Perform any other related tasks that may help in the completion of projects
• Have university training in computer science, network installation and administration or networking;

5 years of experience in a service desk position.

Ability to innovate.

Ability to recognize and resolve problems quickly and effectively

Knowledge of laptops, desktops, Windows 11

Punctually respond to emergencies outside normal working hours;

Strong interrelational skills, both verbal and written, in French and English

Knowledge and skills required :

• Windows 7 / 8 / 10 / 11;
• Office 365 and Exchange administration;
• Knowledge of the Office suite, Teams, OneDrive;
• Knowledge of mobile and IP telephony;
• Active Directory, GPO, GPP;
• VMWare, VEEAM;

Windows Server 2012. 2012R2, 2016, 2019 considered an asset.

Network knowledge : LAN, WAN, VPN, DHCP, DNS, VLAN is an asset.