Microsoft Dynamics 365 CRM Developer

Assignment: RQ11863 - Software Developer - CRM - Intermediate

Job Title: Microsoft Dynamics 365 CRM Developer

Requisition (SS): RQ11863

Start Date: 2026-11-16

Client: Government Services Integration Cluster

End Date: 2027-05-14

Office Location: 222 Jarvis St, Toronto

Organization: Government Services Integration Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

# Business Days: 128.00

5 days onsite

Must Have:

• Demonstrated proficiency in CRM platform development and configuration, preferably Microsoft Dynamics 365 Customer Engagement (CRM), including entities, forms, views, dashboards, workflows, and business process flows.
• Strong knowledge of software development using C#, .NET Framework/.NET Core, JavaScript, TypeScript, HTML, CSS, and REST APIs.
• Experience developing and maintaining CRM integrations using web services, APIs, Azure Integration Services, middleware solutions, and data synchronization technologies.
• Minimum experience developing, configuring, and supporting enterprise CRM solutions within medium to large organizations.
• Demonstrated experience delivering CRM enhancements, customizations, integrations, and application support throughout the software development lifecycle.
• Experience gathering and analyzing business requirements and translating them into technical solution designs and implementation plans.
• Experience designing, developing, testing, and deploying custom CRM components, plugins, workflows, reports, and integrations.

Description

Responsibilities

• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests. Resolves and troubleshoots technical problems which arise during the use and operation of software packages

General Skills

• Experience in programming and analysis; specialized CRM software package support at the specified experience level Ability to collaborate with IT Professionals throughout the Software Development Life Cycle Experience in structured methodologies for the development, design, implementation and maintenance of applications Experience in design, code, test, debug and document applications Experience in the use of object and/or third generation language development tools Experience in one or more programming languages Experience in application design, latest design patters, deployment and troubleshooting Experience with relational and hierarchical database technologies Experience in the use of information retrieval packages using query languages Experience with one or more communications protocols Experience in structured methodologies for the design, development, implementation and maintenance of applications Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines CRM Software Development Skills Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools Experience with middleware and gateways Expertise in specific tools for CRM software development

Desirable Skills

• Knowledge and experience with programming Internet-ready applications Knowledge and experience in rapid application development (RAD) methodologies Knowledge and understanding of Information Management principles, concepts, policies and practices Experience with middleware and gateways Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging Ability to provide post-implementation support and resolve any post-implementation technical issues Experience conducting design walkthrough sessions with project team Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Ability to provide user and system documentation as required

Experience and Skill Set Requirements

Technical Skills (40%)

• Demonstrated proficiency in CRM platform development and configuration, preferably Microsoft Dynamics 365 Customer Engagement (CRM), including entities, forms, views, dashboards, workflows, and business process flows.
• Strong knowledge of software development using C#, .NET Framework/.NET Core, JavaScript, TypeScript, HTML, CSS, and REST APIs.
• Experience developing and maintaining CRM integrations using web services, APIs, Azure Integration Services, middleware solutions, and data synchronization technologies.
• Knowledge of relational database design and development, including SQL, stored procedures, triggers, views, and performance optimization.
• Experience utilizing source control, branching strategies, and DevOps practices using tools such as Azure DevOps, Git, or similar platforms.
• Understanding of CRM security models, role-based access controls, authentication, authorization, and secure coding practices.
• Experience with cloud technologies, particularly Microsoft Azure, including App Services, Functions, Logic Apps, Service Bus, and Entra ID.
• Ability to perform technical analysis, troubleshooting, debugging, and root-cause investigation of application and integration issues.
• Knowledge of application lifecycle management (ALM), solution deployment, testing frameworks, and release management processes.

Experience (40%)

• Minimum experience developing, configuring, and supporting enterprise CRM solutions within medium to large organizations.
• Demonstrated experience delivering CRM enhancements, customizations, integrations, and application support throughout the software development lifecycle.
• Experience gathering and analyzing business requirements and translating them into technical solution designs and implementation plans.
• Experience designing, developing, testing, and deploying custom CRM components, plugins, workflows, reports, and integrations.
• Experience working within Agile, Scrum, or hybrid project delivery methodologies and participating in sprint planning, estimation, and technical reviews.
• Experience supporting production environments, resolving incidents, troubleshooting defects, and implementing corrective actions.
• Experience performing data migration, data quality management, and system upgrades across CRM platforms and related business applications.
• Experience creating and maintaining technical documentation, including design specifications, deployment procedures, support guides, and knowledge transfer materials.
• Experience working within government, public sector, or highly regulated environments would be considered an asset.

Communication Skills (20%)

• Strong verbal communication skills with the ability to explain technical concepts, system designs, and solution recommendations to both technical and non-technical stakeholders.
• Demonstrated ability to collaborate effectively with business analysts, project managers, architects, QA analysts, operations teams, and business clients.
• Strong requirements elicitation and stakeholder engagement skills, including facilitating discussions, workshops, and technical reviews.
• Ability to prepare clear and comprehensive technical documentation, solution designs, status reports, and implementation plans.
• Strong analytical and problem-solving skills, including the ability to identify risks, evaluate alternatives, and recommend practical solutions.
• Ability to manage multiple assignments and priorities while communicating progress, issues, and dependencies effectively.
• Demonstrated customer service orientation and professionalism when supporting end users, clients, and project stakeholders.