Operations Support Specialist

Systems Administrator / Operations Support Specialist Senior

Location: Toronto, Ontario
Job Type: Contract
Hourly Rate: $40 - $45 Inc
Contract Duration: 205 + 200 days
Work Arrangement: 5 Days Onsite

Description Responsibilities

• Provide systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, and day-to-day computer systems operations.

• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented.

• Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.

• Upkeep, configure, install, and support the clients' network and coordinate the various systems.

Required Experience

• 5+ years of experience administering and configuring enterprise Human Capital Management (HCM) systems, with at least 3 years of hands-on experience in Oracle Fusion Recruiting Cloud (ORC).

• Experience leading the configuration, implementation, and optimization of Oracle Fusion Recruiting Cloud in large, complex organizations.

• Proven experience supporting digital recruitment transformation or recruitment modernization initiatives.

• Experience configuring recruitment workflows, requisition templates, candidate selection processes, approval workflows, career sites, talent pools, and recruiting campaigns.

• Experience integrating Oracle Recruiting Cloud with HR, onboarding, identity management, and third-party recruitment solutions.

• Experience managing system security roles, data privacy controls, and user access within Oracle Fusion applications.

• Experience performing system testing, releases, change management, and production support activities.

• Experience working with business stakeholders, HR teams, vendors, and project teams to gather requirements and translate them into system configurations.

• Experience troubleshooting complex recruiting system issues and coordinating resolution across technical and business teams.

Technical Skills

Oracle Fusion Recruiting Cloud (Primary Specialty)

• Advanced configuration and administration of Oracle Fusion Recruiting Cloud (ORC).

• Configuration of:

  • Requisition and job templates.

  • Candidate selection processes.

  • Recruiting types and phases/states.

  • Career sites and candidate experience.

  • Talent pools and candidate relationship management.

  • Interview scheduling workflows.

  • Offer management processes.

  • Hiring team roles and permissions.

  • Approval workflows and notifications.

• Configuration using Oracle Transaction Design Studio (TDS).

• Recruiting analytics, dashboards, and reporting.

• Oracle Redwood user experience configuration and adoption.

Oracle HCM Cloud and Tenant Administration

• Understanding of Oracle Core HR, Talent Management, Onboarding, and Security models.

• Experience with Oracle HCM quarterly releases, regression testing, release readiness, and impact assessments.

• Knowledge of Oracle Fast Formula, HDL (HCM Data Loader), HSDL, and Spreadsheet Loader tools.

• Administer and maintain the Oracle Fusion Cloud DRM tenant, including Production, Test, Development, and Training environments.

• Manage tenant configuration, environment refreshes, release readiness activities, patch validation, and environment migration activities.

• Administer and support Oracle Fusion Recruiting Cloud (ORC) and associated Oracle HCM components.

• Configure and maintain Oracle Recruiting Cloud business processes, recruiting types, requisition templates, candidate selection processes, approval workflows, questionnaires, career sites, talent pools, candidate communications, and offer management configurations.

• Manage Oracle Cloud security, including user provisioning, role assignments, duty roles, data security policies, role-based access controls (RBAC), and segregation of duties.

• Support and monitor Oracle Integration Cloud (OIC) interfaces and integrations between Oracle Recruiting Cloud and enterprise systems.

• Support REST/SOAP APIs, identity management integrations, data migration, data validation, reconciliation, and troubleshooting activities.

• Perform production support, incident management, root cause analysis, and resolution of Oracle Recruiting Cloud application issues.

Integration and Technical Administration

• Oracle Integration Cloud (OIC) experience.

• REST/SOAP APIs and inbound/outbound integrations.

• SSO, Azure AD/Entra ID, and identity management integrations.

• Data migration, data validation, and reconciliation activities.

• Security administration and role-based access control (RBAC).

General Skills

• Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations.

• Experience with one or more operating systems.

• Experience with one or more hardware platforms.

• Experience with information retrieval packages.

• Experience with one or more communications protocols.

• Experience with middleware and gateways.

• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; and interpersonal skills.

• A team player with a track record of meeting deadlines.

Business and Leadership Skills

• Strong stakeholder engagement and requirements gathering skills.

• Ability to translate business recruitment requirements into Oracle Fusion configurations.

• Experience working within Agile and project delivery environments.

• Strong documentation, process mapping, and knowledge transfer capabilities.

• Excellent problem-solving and analytical skills.

• Experience supporting executive, HR, and operational stakeholders during transformation initiatives.

Desirable Skills

• Experience with distributed and networked systems.

• Awareness of emerging IT trends.

• Experience in one or more programming languages.

• Knowledge and understanding of Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.

Work Environment

This position is listed as "Onsite"; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00 AM 5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.