Customer Experience Coordinator | Business Development

Are you passionate about building relationships, creating exceptional customer experiences, and being the voice of a world-class brand?

Adecco is currently hiring a full-time Customer Experience Coordinator to join the Business Development team of a premium automotive brand in Toronto, ON.

This is more than a customer service role. You'll be at the center of the customer journey, helping strengthen client relationships, drive engagement, support retention initiatives, and ensure every interaction reflects the high standards of a globally recognized luxury brand.

If you're energized by building relationships, uncovering customer needs, and contributing to business growth, this is an opportunity to gain valuable experience in client engagement, customer retention, and business development with one of the world's most recognized premium automotive brands.

• Pay Rate: $21.00/hour

• Location: Toronto, ON

• Job type: Temporary | Full-time | 1-year contract with possibility of extension

• Vacancy Status: This posting is for an existing vacancy.

Why you will Love This Role

• Be part of a high-performing Business Development team

• Gain experience with a prestigious luxury automotive brand

• Build valuable client relationship management and retention expertise

• Develop skills in customer engagement, sales support, and business growth strategies

• Work closely with Sales, Service, and Parts teams to influence the complete customer experience

• Opportunity to expand your career within automotive, customer success, account management, or business development

• Gain exposure to customer lifecycle management, retention strategies, and business development best practices in a premium automotive environment

Responsibilities:

• Build meaningful relationships with existing and prospective customers, serving as a trusted point of contact throughout their ownership journey.

• Drive customer engagement and loyalty through strategic outreach, follow-up initiatives, and personalized customer interactions.

• Support customer retention programs and service campaigns designed to enhance long-term loyalty

• Identify customer needs and connect them with the appropriate products, services, and dealership resources

• Act as a key liaison between customers and internal departments to ensure a seamless experience

• Manage high-volume inbound and outbound communications while maintaining exceptional customer satisfaction scores

• Leverage customer interactions to uncover opportunities that support dealership growth objectives

• Contribute to business development initiatives, customer retention strategies, and performance targets

• Support KPI achievement through effective appointment management, customer follow-up, and engagement activities

Qualifications and Skills:

• 1-2 years of dealership experience is an asset.

• Call Centre or contact centre experience, taking calls, booking appointments, is an asset

• Excellent customer service skills with enthusiastic and friendly demeanor.

• Able to work well under pressure.

• Strong attention to detail will be required.

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.

• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.

• Able to effectively communicate both verbally and in writing.

• Ability to perform multiple duties in a high-energy, fast-paced environment.

• Must have a results-oriented mindset to succeed.

• Willing to work as a member of a team and interact with others in a professional and courteous manner

• Must be legally eligible to work, and reside in Canada

Who Excels in This Role?

• Relationship-builders who enjoy connecting with customers

• Professionals who thrive in fast-paced, customer-focused environments

• Individuals interested in business development, account management, customer success, or sales support careers

• Candidates who are motivated by performance goals and delivering exceptional customer experiences

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.

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