Sr. Salesforce Developer

Sr. Salesforce Developer

Primary Skills: Salesforce Development, MuleSoft Integration, Salesforce Solution Design

Job Type: Full-time

Location: Toronto, ON | Hybrid

Job Description

We are seeking an experienced Senior Salesforce Developer to design, develop, and implement scalable Salesforce platform-based solutions, primarily supporting Contact Center business requirements. The ideal candidate will have strong technical expertise in Salesforce development, solution architecture, system integrations, and end-to-end implementation.

The candidate will work closely with business stakeholders, development teams, release management, and operations teams to deliver high-quality Salesforce solutions aligned with business needs.

Key Responsibilities

• Define, architect, design, and deliver Salesforce solutions to support Contact Center business requirements and business use cases.

• Collaborate with development, business, release management, and operations teams to develop and implement Salesforce platform-based solutions.

• Gather, analyze, and finalize functional and non-functional requirements with business stakeholders.

• Design, develop, and manage integrations between Salesforce and external applications, including MuleSoft, DocuSign, Content Management Systems, and other enterprise platforms.

• Lead technical teams and provide technical guidance, support, and mentorship to developers.

• Define, monitor, and track project milestones, Service Level Agreements (SLAs), and overall project progress.

• Prepare technical design documents, solution architecture documents, and development specifications.

• Develop and enhance Salesforce business functionalities based on business requirements.

• Support end-to-end testing, integration testing, deployment, and production implementation.

• Troubleshoot technical issues and ensure the performance, scalability, and reliability of Salesforce solutions.

Required Skills and Qualifications

• Strong experience in Salesforce development and solution design.

• Experience architecting and delivering Salesforce solutions for Contact Center business requirements.

• Hands-on experience with Salesforce integrations, particularly MuleSoft and DocuSign.

• Knowledge of integrating Salesforce with Content Management Systems and other enterprise applications.

• Strong understanding of functional and non-functional requirements.

• Experience leading technical teams and coordinating with cross-functional stakeholders.

• Ability to create technical design documents and deliver end-to-end development solutions.

• Experience with testing, deployment, release management, and production support.

• Excellent communication, analytical, and problem-solving skills.