Manager, Supplier Strategy & Integration

Job Description

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About the role:

Reporting to Director, Supplier Strategy & Integration, this position is responsible for supporting the implementation of the supplier strategy for Sun Life Canada/Canadian Operations and continuous improvement of Supplier Relationship Management practices.

This role will support our supplier, relationship and outsourcing strategies working closely with each business unit to develop and implement 3rd party solutions to support clients and internal business processes. This includes early engagement and input on the introduction of new 3rd party services and relationships, providing market research, competitive analysis and reporting progress on strategic supplier initiatives.

In addition to working with and supporting all Canadian business units, the incumbent collaborates with other specialized teams within our organization to set priorities, develop action plans and deliver results. This includes working with external service providers, CXO, Sourcing, Legal, Compliance, Risk, Operational Business Intelligence, and Finance

Accountabilities also include the development of guidelines, procedures and reporting to ensure efficient and systematic control and management of ongoing supplier relationships. The Manager researches and analyzes supplier relationship management industry standards and proposes improvements to continually evolve Supplier Relationship Management and will also play a key role in executing the digital roadmap for SRM and cross-functional process alignment.

What you will be doing:

• Plan, direct, monitor and evaluate the team’s performance while empowering team members to support a culture of learning, mentoring and sharing
• Anticipate client, internal business partner and supplier needs when participating in solution development with peers and cross-functional teams and engage the appropriate stakeholders to validate solutions while considering survey results captured from suppliers and business partners discussions
• Participate in departmental, intra divisional and company wide projects including new outsourcing initiatives, supplier integrations as well as implementation of internal technologies, strategies, tools, processes and practices
• Establish measures and targets for internal SRM team service levels. Ensure standards and processes align to Corporate Responsibility – Sustainability, Diversity Equity and Inclusion requirements

What you need to succeed:

• Expert knowledge of Supplier Relationship Management business processes and technologies within a related industry and extensive experience in a similar role
• Ability to summarize large data sets into insights and present recommendations to leadership and showcase excellent communications skills (writing, speaking and listening) to various audiences and levels within and outside of the organization.
• Ability to coach and support a high performing team, create a positive team environment and work closely with other leaders and colleagues regardless of position or level within and external to the organization
• Ability to prioritize and manage various activities concurrently
• Strong Project Management discipline and Business Analysis Skills
• Change ambassador and strong influencer - Demonstrated relationship building and stakeholder management skills with ability to adapt and continuously improve in a fast-paced matrix environment
• Curious and passionate about delivering an exceptional 'client experience' and continuously realizing improvements
• Accounting/financial/data analysis experience
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Unique Requirement: As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life.

What’s in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.