Operational Risk & Controls Manager

Job Type: Full-Time

Vacancy Status: This is a new position posting

Target Salary Range: $74,000-$85,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the Market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process

Scope of Position

The Operational Risk & Controls Manager supports the business by ensuring that key operational, conduct, and compliance risks are effectively controlled and monitored within day-to-day activities.

The role enables consistent execution of controls and supports the identification, assessment, and escalation of operational risks

Major Responsibilities

• Maintain business risk and control matrices (RCMs)
• Support consistent execution and documentation of controls
• Monitor control performance and identify gaps
• Track and report on KPIs and KRIs to monitor risk exposure and emerging trends
• Coordinate incident and breach reporting
• Support business implementation of policies and procedures
• Partner with business leaders to embed risk management practices

Expectations / Outcomes

• Contribute to the establishment and implementation of the risks framework for the business unit(s)
• Support audit, compliance, and regulatory remediation activities, ensuring timely completion of corrective actions
• Risk and control assessments are completed effectively and on schedule
• Key risk indicators are monitored and reported with actionable insights
• Strong engagement and accountability from business leaders regarding risk ownership.
• Positive regulatory and audit outcomes.
• Continued advancement of Alterna's operational risk management maturity and risk culture.

Qualifications

Education / Certifications / Experience

• Preferred University degree in Business Administration, Finance, Accounting, Risk Management, Economics, or a related discipline.
• 5–8 years’ experience in financial services
• 3 – 5 years' experience in operations, risk and controls
• Strong process and control mindset
• Experience working within regulated environments
• Demonstrated experience facilitating risk assessments, managing remediation programs, and preparing executive-level reporting.
• Experience working within risk governance frameworks.
• Knowledge of regulatory expectations applicable to federally or provincially regulated financial institutions.

Competencies

• Detail orientation
• Critical Thinking
• Business Partnership
• Accountability
• Influencing & Relationship Management
• Analytical Decision-Making
• Continuous Improvement
• Communication & Executive Presence
• Collaboration
• Results Orientation
• Practical problem-solving