USHER

Key Activities

Reporting to the House Manager and Front of House Supervisors, the Usher provides a high level of customer service to National Arts Centre patrons during performances, special events, and other functions taking place in the performing halls.

The role requires ongoing awareness of the surrounding environment and the ability to respond appropriately to emergencies, including supporting safe evacuations when required. Ushers provide respectful, appropriate assistance to patrons with disabilities and other accessibility needs and must be able to move safely and efficiently throughout the venue while performing their duties.

Duties include, but are not limited to:

•Greeting patrons in a professional and welcoming manner;
• Taking patrons’ tickets and guiding them to their assigned seats;
• Distributing programs and providing general information;
• Conducting house verification and monitoring audience areas to ensure compliance with venue policies and safety standards.

In addition, a pool of qualified candidates will be established to meet the future needs of the department.

Skill Requirements

• High school diploma;
• A minimum of two (2) years' experience in a public-facing customer service role, or an equivalent combination of relevant experience;
• Ability to communicate effectively with patrons in both official languages, English and French, is required;
• Strong communication and interpersonal skills;
• Ability to work under pressure in a fast-paced environment;
• Demonstrated tact, diplomacy, and discretion;
• Ability to work a flexible and irregular schedule to meet business needs (evenings, weekends and weekdays);
• Ability to collaborate effectively with colleagues and contribute to a respectful, service-oriented team environment.

Operational requirements:

• Ability to perform light physical tasks (e.g., provide appropriate assistance to patrons who use wheelchairs or other mobility devices);
• Ability to stand for extended periods of time, often for the full duration of a shift (approximately 3–4 hours or more), while remaining at an assigned post or section;
• Ability to access and move throughout multiple areas of the venue, including performance halls, lobby areas, aisles, and seating sections, to greet patrons, check tickets, provide directions, escort guests and monitor audience areas;
• Ability to frequently and safely navigate the physical features of the venue, including stairs, ramps, inclined surfaces, and tiered performance halls while performing assigned duties;
• Ability to work safely in low-light, crowded, and time-sensitive conditions, including during seating, latecomer entry, and emergency situations;
• Ability to remain attentive and responsive before, during, and after performances;
• Ability to bend, reach, handle program distribution, clear aisles, and perform other physical tasks associated with the role.