Credit Control Specialist

Job Description

Cash Collection & Portfolio Management
Manage a designated portfolio of customer accounts, owning the end-to-end collection process.
Proactively follow up on overdue invoices through written and verbal communication.
Secure, track, and manage promise-to-pay commitments and follow up on missed payments.
Escalate delinquent accounts in line with established escalation guidelines and timelines.

Dispute Management & Resolution
Identify, log, and actively resolve invoice and payment disputes.
Partner with Billing, Sales, Credit, and Operations teams to resolve root causes of non-payment.
Ensure timely and accurate documentation of disputes, agreements, and outcomes in financial
systems.

Forecasting & Reporting
Prepare and maintain accurate weekly cash collection forecasts for assigned accounts.
Maintain up-to-date account notes, reason codes, and status updates to support reporting and visibility.
Support regional AR reviews by providing clear insights into risks, blockers, and expected cash timing.

Customer & Internal Communication
Communicate professionally and confidently with customers regarding payment status and
expectations.
Collaborate with internal stakeholders to align on customer actions, escalations, and next steps.
Support consequence management actions (such as interest application or service suspension) when
required and approved.

Process & Compliance
Adhere to standardized global collections processes, SLAs, and documentation requirements.
Ensure all collection activity is auditable, accurate, and compliant with internal controls.
Contribute to continuous improvement initiatives within the Collections function.

Qualifications

3 years + of experience in Accounts Receivable, Cash Collections, or a related finance role.
Experience managing a customer portfolio independently.
Exposure to ERP-based AR systems and structured collections processes.

Skills & Competencies
Strong understanding of accounts receivable and cash collection principles.
Ability to analyze payment behavior and prioritize collection actions.
Strong organizational skills with attention to detail and follow-through.
Confident written and verbal communication skills.
Ability to work effectively with cross-functional teams in a fast-paced environment.

Preferred Qualifications
Experience in a global, multi-entity, or B2B environment.
Exposure to dispute-heavy or project-based billing models.
Comfort working with reporting tools, dashboards, or automation-supported workflows.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.