Client Success Manager — Remote
Growthopia
Most people in client success spend their days chasing tickets and writing status updates nobody reads. This role is different. You're working directly with entrepreneurs who are trying to build something real, and your job is to help them get there.
We run the full content engine for founders, business owners, and experts across TikTok, Instagram, YouTube, and Facebook. Strategy, scripts, editing, posting, all of it. Our clients just show up on camera. We handle the rest.
We're growing fast and we need someone great to help us keep our clients winning.
You own a portfolio of client accounts. You are their person. The one they trust, the one who keeps things moving, and the one who holds them accountable when they need a push.
You are the liaison between our clients and every internal team at Growthopia. When something needs to happen, you make sure it does. You report directly to the Project Manager who owns the pipeline of deliverables, but you are responsible for the communication and coordination that keeps everything flowing.
A huge part of this role is client accountability. Clients have to do their part. Uploading footage, approving scripts, reviewing final edits. When they stall, the whole engine stalls. Your job is to keep them moving, kindly but relentlessly.
Base salary is $3,500 USD/month. After a client completes their first 3 months, you earn 5% commission on their monthly revenue.
Team lead roles are open as we grow. When clients expand their service from you upselling them, you also earn 10% on upsells.
OTE: $80-100K USD
Your income is directly tied to how well you take care of people. That's the point.
Monday.com, Slack, Gmail, Google Drive, Zoom, Calendly, DocuSign
Client Success Manager - Canada • Ottawa, ON, Canada
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