Talent.com
Mercor
Insurance Operations Manager - ExpertMercor • Toronto, Ontario, Canada
Insurance Operations Manager - Expert

Insurance Operations Manager - Expert

Mercor • Toronto, Ontario, Canada
3 days ago
Job type
  • Part-time
  • Remote
  • Quick Apply
Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Policy Administration & Insurance Operations Manager
Type: Contract
Compensation: $800/hour
Location: Remote
Commitment: 20–40 hours/week

Role Responsibilities

  • Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
  • Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
  • Write "golden" reference responses at experienced insurance-operations quality.
  • Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
  • Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
  • Provide written feedback the research team uses to improve model behavior.

Qualifications

Must-Have

  • 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
  • Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention.
  • Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
  • Ability to translate policy and procedural requirements into precise operational steps.
  • Excellent written communication, process discipline, and high attention to detail.
  • Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

Preferred

  • Experience across multiple P&C lines or insurance platforms.
  • Billing, premium audit, producer licensing, or forms-management experience.
  • Experience implementing or testing a policy administration system.
  • Lean, Six Sigma, project-management, or operations credential.
  • Experience leading service teams or establishing operational controls.

Start Date

  • Immediately; applications reviewed on a rolling basis.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Create a job alert for this search

Insurance Operations Manager - Expert • Toronto, Ontario, Canada

Similar jobs

Teleperformance Operations Manager Role

TP CanadaToronto, ON, CA
Full-time

Join Teleperformance as an Operations Manager in Yonge-Eglinton Midtown, Toronto, focusing on enhancing customer experience and operational efficiency.Champion strategies that boost client satisfac... Show more

 • Promoted

Hybrid Insurance Operations Administrator

Chronicle WealthToronto, Ontario, Canada
Full-time

A financial advisory firm located in Toronto seeks an Insurance Administrator to support the lifecycle of insurance business, from applications to servicing existing policies.This detail-oriented r... Show more

 • Promoted

AVP, Commercial Insurance Services Manager

ChubbToronto, ON, CA
Full-time

Chubb is a world leader in insurance.With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, re... Show more

 • Promoted

Insurance Specialist Managing Complex Multinational Programs

AIGToronto, Ontario, Canada
Full-time

Step into the role of a Multinational Issuing Office Specialist, where you manage complex insurance programs while enhancing client relations.This position emphasizes compliance, market knowledge, ... Show more

 • Promoted

Manager, Customer Operations

Forma.aiToronto, ON, CA
Full-time

Series B startup that's revolutionizing how sales compensation is designed, managed and optimized.We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Aut... Show more

 • Promoted

Commercial Insurance Advisor with Co-operators

Co-operators Assurance et services financiersRichmond Hill, York Region, CA
Full-time

Elevate your career as a Commercial Insurance Advisor with Co-operators, where you’ll build a business focused on community impact and client relationships.As you embark on this independent advisor... Show more

 • Promoted

SMB Insurance Client Solutions Manager - Growth & Renewals

Arthur J. Gallagher & Co. (AJG)Markham, York Region, CA
Full-time

A leading insurance brokerage firm located in York Region, Markham, is seeking a Select Client Service Manager.In this role, you will manage client accounts, ensuring high-quality service and foste... Show more

 • Promoted

Senior Auto Insurance Claims & Operations Lead

Hyundai Capital CanadaToronto, Canada
Full-time

A financial services company in Toronto seeks an experienced Insurance Operations Sr.Associate responsible for optimizing insurance operations, including claims management and vendor coordination.T... Show more

 • Promoted

Expert Account Manager Specializing in Personal Lines Insurance

Mitch Insurance BrokersToronto, ON, CA
Full-time

Shape the future of client care as an Account Manager focused on personal lines insurance.Use your expertise to build relationships and deliver unparalleled service in a flexible remote setting.In ... Show more

 • Promoted

运营经理-Operations Manager

IntscanadaMarkham, ON, CA
Full-time +1

ST&T Capital is an alternative Asset Manager firm regulated by the Ontario Securities Commission.The firm and its subsidiaries provide Separately Managed Account (SMA) services, Hedge Fund, Commerc... Show more

 • Promoted

Assurance Manager, Private Client Services

Rsm Us LlpToronto, Ontario, Canada
Full-time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their ful... Show more

 • Promoted

Remote Leader, Physical Damage Claims

Avanti Software Inc.Toronto, ON, CA
Remote
Full-time

A major insurance organization is seeking a Leader for Physical Damage Claims to oversee efficient operations within their Express Care unit.The ideal candidate will have at least 5 years of experi... Show more

 • Promoted

Manager, Revenue Operations

Nue.ioToronto, ON, CA
Full-time

CPQ and revenue automation platform designed for modern SaaS and subscription-based businesses.Our mission is simple: empower go-to-market teams to move faster, close smarter, and scale with confid... Show more

 • Promoted

Insurance/Reinsurance Portfolio Manager (Contract) – Toronto

IFG - International Financial GroupToronto, Ontario, Canada
Temporary

A major financial powerhouse in Toronto is seeking an interim Junior Insurance/Reinsurance Portfolio Manager for a 6-month contract.This on-site role involves overseeing insurance account administr... Show more

 • Promoted

Insurance Solutions Manager — Strategy & Delivery - C$144,200 - C$265,400 A Year

A leading consulting firmToronto, Canada
Full-time

A leading consulting firm in Canada is seeking an Insurance Solutions Manager.You will leverage your expertise in Underwriting, Claims, and Policy Administration to deliver effective solutions for ... Show more

 • Promoted

Manager – Client Services & Delivery (Strong P&C Insurance)

ValueMomentumToronto, Ontario, Canada
Full-time

Manager – Client Services & Delivery.Guidewire implementations and P&C insurance projects.PolicyCenter, ClaimCenter, and BillingCenter.Collaborate with stakeholders to.IT delivery / project managem... Show more

 • Promoted

Remote Warranty Operations Account Manager

EZ2 Automate Inc.Toronto, ON, CA
Remote
Full-time

A growing automotive solutions provider is seeking an Account Manager to support dealership clients with warranty operations.This remote role requires strong communication skills and proficiency in... Show more

 • Promoted

Customer Operations Manager

Relay FinancialToronto, ON, CA
Full-time

Our mission is to increase the success rate of small businesses.Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that.Relay is the ... Show more

 • Promoted

Associate Manager, Risk Operations Role

EQ BankToronto, ON, CA
Full-time

Advance your career in risk management as an Associate Manager for Risk and Operations in the Reverse Mortgage team.Your focus will be on managing operational processes while ensuring regulatory co... Show more

 • Promoted

Manager, Operations Performance

SE HealthMarkham, ON, CA
Full-time

The Manager, Operations Performance, is accountable for owning and advancing SE Health’s operational performance and financial management reporting infrastructure.The Manager acts as the architect ... Show more