Senior Accounts Receivable & Collections Specialist

Job Description

Position Summary

We are seeking an experienced Senior Accounts Receivable & Collections Specialist to take end-to-end ownership of accounts receivable and collections. This hands-on senior individual contributor will ensure invoices are issued accurately and on time, actively drive B2B collections, remove obstacles to payment, and independently determine priorities and next steps. The role requires persistence, sound judgment, resourcefulness, strong follow-through, and flexibility as our AR processes and systems evolve.

Key Requirements & Responsibilities

• Accounts Receivable & Collections Ownership

  • Own the AR portfolio end to end, including invoicing, collections, disputes, account follow-up, escalation, cash application, and accurate account notes.

  • Actively manage AR aging and collection priorities based on aging, value, risk, customer circumstances, and payment commitments; maintain a disciplined collection cadence and follow through on missed commitments.

  • Take accountability for agreed AR and collections metrics, including overdue AR, aging trends, and collection targets; identify risks early and execute actions to improve performance.

  • Resolve billing discrepancies, credits, short payments, unapplied cash, missing remittances, bank fee differences, and other payment application issues.

• Billing, Customer Portals & Account Administration

  • Prepare accurate customer invoices, monitor the invoice backlog, and proactively resolve issues that could delay billing or payment.

  • Maintain accurate customer billing information in the ERP, including contacts, addresses, payment terms, purchase orders, tax status, and customer-specific billing requirements.

  • Own the AR inbox and respond promptly to customer billing and payment inquiries; investigate root causes and drive issues through to resolution rather than waiting for direction.

  • Manage B2B customer billing, and AP portals, including invoice uploads and supporting documentation; independently troubleshoot failed logins, expired credentials, rejected invoices, access issues, and changes to submission requirements.

  • Proactively obtain missing, expired, or incorrect purchase orders and support customer supplier onboarding forms or information required to enable invoicing and payment.

  • Maintain customer tax exemption documentation and related records in Avalara, including required updates and expired documentation.

• Other

  • Partner with Sales, Customer Success, Finance, Legal, customer AP teams, and portal support as needed to resolve disputes and payment roadblocks, escalating material issues only after reasonable investigation and action.

  • Reconcile the AR subledger to the general ledger, support month-end close and audits, and provide clear reporting on collections performance, significant overdue balances, risks, and expected payments.

  • Identify recurring billing or collection issues and improve AR processes, documentation, technology, automation, and system integrations to increase accuracy, efficiency, and cash collection.

  • Participate in the implementation and ongoing adoption of Tabs, our new Revenue/AR platform, including process design, testing, issue identification, data/process validation, and transition to new ways of working.

  • As the function evolves, may guide, mentor, and potentially manage one AR team member, supporting prioritization, process consistency, development, and day-to-day execution.

Tools & Technologies

• Experience with NetSuite is an asset.

• Proficiency in Microsoft Excel, Google Suite, and other Office applications.

• Comfortable working in a collaborative environment using tools such as Slack and Zoom.

• Curiosity and interest in leveraging AI tools to improve efficiency in day-to-day tasks.

Qualifications

Your Knowledge, Skills and Abilities

• Bachelor’s degree in Finance, Accounting, or Business Administration (or equivalent experience).

• 8-10+ years progressive accounts receivable and B2B collections experience, ideally in SaaS, technology, or another recurring-revenue environment.

• Strong attention to detail, accuracy, and follow-through.

• You are highly organized, detail-oriented, and comfortable managing a high volume of accounts, competing priorities.

• You have excellent written and verbal communication skills and can be appropriately persistent with customers while maintaining constructive relationships.

• You have a strong ownership mindset: you care about getting invoices paid, identify what needs attention, determine the next step, and act without requiring day-to-day direction.

• You are proactive, autonomous, resourceful, and adaptable. You are comfortable working through changing processes and systems, learning new tools quickly, and helping shape practical new workflows rather than relying on established routines.

• You exercise good judgment about what to resolve independently and when a material commercial or customer issue genuinely requires escalation.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Assent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.