· Provide comprehensive I&IT business analysis services to support diverse business and technology needs.
· Stakeholder management and reporting I&IT wide performance KPIs
· Identify drivers to costs in IT operations and their corresponding savings levers. Align with stakeholders on delivering savings and track & report this on an ongoing basis
· Support resource utilization tracking and management
· Engage business stakeholders and subject matter experts to elicit, analyze, and validate business requirements.
· Contribute to business analysis policies, standards, processes, and best practices related to portfolio reporting tools and ensure consistency across the organization.
· Document business requirements to support effective I&IT solution development related to the roll out of industry standard portfolio reporting tools.
· Create and maintain business analysis artifacts such as functional and non-functional requirements and business rules.
· Conduct business modeling including use case, process, data flow, and data models
· Conduct stakeholder engagement activities including interviews, workshops, and mockups.
· Create collaterals related to changing management and communication to relevant stakeholders across I&IT
· Understand drivers and levers to OPEX savings related to hardware and software costs. Works with asset owners to identify savings and validate the savings with Finance
· Stakeholder management and reporting I&IT wide performance KPIs
· Support hiring and onboarding of resources in I&IT
· Track and report Overtime and utilization of resources
· Monitor project progress, resolve issues, and report to I&IT management and stakeholders.
· Develop performance measures, traceability matrices, and conduct post-implementation follow-ups.
· Experience developing strategies, business cases, and cost-benefit analyses.
· Strong requirements gathering, documentation, and stakeholder engagement experience.
· Experience preparing presentations and briefing notes for various audiences.
· Hands-on experience with developing and implementing use cases in industry standard enterprise portfolio management tools (e.g. Asana, JIRA etc.)
· Development of power BI reports and data analysis
· Awareness of emerging I&IT trends and technologies.
· Excellent analytical, problem-solving, verbal, and written communication skills.
· Strong interpersonal, negotiation, and teamwork skills with proven ability to meet deadlines.
· Experience with information retrieval systems and tools.
· Knowledge of Information Management principles, policies, and practices.
· Ability to translate business and data requirements into technical specifications.
· Experience with business functional modeling, event modeling, and process mapping.
· Experience working in structured, object-oriented, and agile methodologies.
· Experience developing and applying business analysis performance measures.
Business Analyst - Senior (HYBRID) JP222 • Toronto, ON, Canada
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