Palona’s AI agents operate continuously in production, handle real-time guest interactions, integrate with restaurant systems, and face sharp traffic peaks. Infrastructure is therefore part of the product: latency, reliability, deployment safety, observability, security, and cost directly shape the guest and operator experience.
We are looking for an Infrastructure Engineer who combines cloud and reliability depth with strong software engineering judgment. You will build and operate the platform beneath Palona’s AI products, improve how engineers ship, and turn production signals into durable system improvements. This is not a ticket-driven IT or operations role. You will write production code, design systems, automate repetitive work, and own outcomes across the full service lifecycle.
Our current environment includes Python services, Docker, AWS and selected Azure services, ECS and Lambda workloads, API Gateway, load balancers, relational data systems, OpenTofu/Terraform, Datadog, and CI/CD automation. We value the ability to learn and make sound tradeoffs more than exact tool-for-tool matching.
Requirements
Benefits
AI Infrastructure Engineer • Toronto, ON, CA
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