Job Description
Key Responsibilities
- Prepare weekly and monthly commission runs and reports
- Perform compensation adjustments based on policy changes
- Ensure commissions are paid out correctly and investigate any inconsistencies
- Provide commission information as requested in a timely manner to both internal and external contacts
- Input data accurately into the system
- Track information and assist with the debt collection processes of agents and agencies
- Handle commission debt repayments from agents and agencies
- Respond to and ensure efficient and accurate resolution to daily telephone and email inquiries pertaining to compensation issues, meeting established service level standards.
- Other duties as required
Key Qualifications
- Education (minimum required) : College Diploma or equivalent work experience
- Post Secondary degree or equivalent field experience is an asset
- 1-2 years of experience in Insurance Industry is required
- Strong analytical and problem-solving skills
- Good mathematical skills
- Accurate keyboarding skills with good working knowledge of Word and Excel.
- Strong communication skills
- Strong attention to detail and accuracy
- Able to multi-task and shift priorities given the time constraints and deadlines
- Accounting and bookkeeping background would be an asset
- Bilingual (French and English) is an asset
- Excellent written and verbal communication skills.
- Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.
- Able to respond to constantly changing needs and schedules and to organize and prioritize workload.
- Decisive with good judgment / decision-making skills to act effectively in resolving compensation issues.
- Requires well-developed problem solving and analytical skills.
- Ability to work within the hours of Insurance Operations (8 : 00am 8 : 00 pm).
- Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA’s.
LI-Remote
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