Talent.com
Computer Arts, Inc.
Software Support SpecialistComputer Arts, Inc. • Ottawa, CA
Software Support Specialist

Software Support Specialist

Computer Arts, Inc. • Ottawa, CA
3 days ago
Salary
CA$65,000.00 yearly
Job type
  • Full-time
Job description

Core responsibilities of the position include, but are not limited to, the following: * Technical phone support to customers * Documentation of all customer communication through internal ticketing system, Team Support. * Diagnosing software issues and bugs, performing appropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner. * Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications * Learning, understanding, implementing and training on a variety of software applications * Identification and communication of additional revenue streams/opportunities * Providing regular and timely status reports and progress of assigned work to the Manager of Support Services Essential Qualifications: The desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. We also desire several of the following attributes: * 1-2 years customer service experience in a technical environment required * Experience working within or as a vendor for local government tax appraisal, assessment and collection groups a plus * Familiarity with using CRM Platforms to document all customer communication * History of use with Microsoft 365, Teams, and VOIP systems preferred * Demonstrated ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and overall productivity. * Ability to identify customer business challenges and communicate opportunities for process improvement, automation, or AI-driven solutions. * Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support. * Ability to analyze customer workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions. * Strong organizational skills with the ability to prioritize competing demands while maintaining attention to detail. * Commitment to continuous learning and adoption of emerging technologies and best practices. * Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams. Salary range: $65,000 - $75,000 USD per year.
Create a job alert for this search

Software Support Specialist • Ottawa, CA

Similar jobs

Customer Success and Solutions Specialist, Software

GiatecOttawa, ON, CA
Full-time

Customer Success and Solutions Specialist to strengthen the software side of our customer-facing operations.This is not a developer or full-stack engineering role.It is a high-impact position at th... Show more

 • Promoted

Customer-Focused Operations Support Specialist

High Tech GenesisOttawa
Full-time

Join HTG in Ottawa as a Customer-Focused Operations Support Specialist, where your communication and support skills will enhance Agile and DevSecOps teams.Be part of a forward-thinking company.This... Show more

 • Promoted

Remote Customer Support Specialist

MCIOttawa, ON, CA
Remote
Full-time

A leading business services company based in Canada is urgently hiring Work-at-Home Call Center Agents to provide outstanding customer service remotely.The role requires applicants to be at least 1... Show more

 • Promoted

Technical Support Specialist

CorfixOttawa
Full-time

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Corfix.Passionate about organizational management, people and administration.Canada’s fastest-growin... Show more

 • Promoted

Technical Support Representative

SolinkOttawa, ON, CA
Full-time +1

Technical Support Representative.William Shirk, Manager, Support | Derek Chokly, Associate Manager, Support.We provide businesses with the tools to.Our cloud-based platform integrates seamlessly wi... Show more

 • Promoted

Remote Tax Support Specialist - Flexible Hours

Working SolutionsOttawa, ON, CA
Remote
Temporary

A leading customer support services provider seeks tech-savvy independent contractors to assist customers of Intuit TurboTax from home.The role requires a sincere desire to help, and no prior tax e... Show more

 • Promoted

Intermediate Software Specialist

Marler & Associates SearchOutaouais
Full-time

Intermediate Software Specialist.Our client develops and delivers next generation military and public safety technology for military and first responder customers.The company is proudly Canadian an... Show more

 • Promoted

Senior Software Specialist

DEFSEC Technologies Inc.Outaouais
Full-time

KWESST develops and delivers next generation military and public safety technology for military and first responder customers.The company is proudly Canadian and provides Dismounted/Mounted Domain ... Show more

 • Promoted

Systems Architect - Engineering and Product Support Systems

Veeva SystemsOttawa, ON, CA
Full-time

Systems Architect - Engineering and Product Support Systems.Systems Architect - Engineering and Product Support Systems.Veeva Systems is a mission‑driven organization and pioneer in industry cloud,... Show more

 • Promoted

Technical Support Specialist for M365

Augmentt Technology Inc.Ottawa, ON, CA
Full-time

Harness your skills at Augmentt as a Technical Support Specialist for Microsoft 365, focusing on advanced security solutions.This fully remote role supports MSPs in their security journey.As a seni... Show more

 • Promoted

Customer Support Representative, Tax Software - REMOTE

Working SolutionsOttawa, ON, CA
Remote
Temporary

Working Solutions seeks engaging and tech savvy independent contractors to provide customer support to.No prior tax experience needed for this role*.In this role, you will assist customers with sof... Show more

 • Promoted

On-Site IT Support Specialist – Windows & Devices

Agilus Work SolutionsOttawa, ON, CA
Full-time

A technology solutions provider in Ottawa is seeking multiple System Administrators to deliver in-person technical support.The role requires a minimum of 2 years of experience in desktop support, p... Show more

 • Promoted

Software Support Specialist at Constellation

EWS GroupOttawa, ON, CA
Full-time

As a Software Specialist at Constellation HomeBuilder Systems, you will be key in enhancing client satisfaction through effective software problem-solving.Provide first-level support and collaborat... Show more

 • Promoted

Technical Support Specialist

SectigoOttawa, ON, CA
Full-time

CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled.Sectigo’s automated, cloud-native CLM platform issues and manages digital certificat... Show more

 • Promoted

Specialist in Systems Admin Field Support

Platinum Technologies IncOttawa
Full-time

Become a crucial player in Canadian Forces IT as a Specialist in Systems Admin Field Support, ensuring system integrity and operational continuity.Focus on user support and technical excellence.Thi... Show more

 • Promoted

System Z Solutions Sales Specialist

IBMOttawa, Ontario, Canada
Full-time

A leading technology company is seeking an SMPO Services Sales Specialist in Ottawa, Ontario.This role focuses on developing sales strategies and working with clients to close service engagements.T... Show more

 • Promoted

Specialist Software Developer

Global Talent Alliance, CanadaOttawa, Ontario, Canada
Full-time

About the job Specialist Software Developer.The role of Specialist Software Developer / Platform Administrator is to contribute to the whole solution by analyzing functional specifications to ident... Show more

 • Promoted

MuleSoft Platform Support Engineer

Quantum World Technologies Inc.Ottawa, ON, CA
Full-time

Driving Talent Acquisition Across Canada || 26K+ Trusted Connections || Delivering Top IT Talent for Tomorrow’s Innovations.Role: Lead MuleSoft Platform Support Engineer.Provide platform support fo... Show more

 • Promoted

Enterprise Software Sales Specialist

Max TechnologiesOttawa, ON, CA
Full-time

A well-capitalized software startup is seeking a motivated sales representative in Calgary, Alberta.This role focuses on selling cybersecurity and enterprise software, requiring excellent communica... Show more

 • Promoted

Remote z/OS Systems Programmer Specialist

Rubicon PathOttawa, ON, CA
Remote
Full-time

Join as a Remote z/OS Systems Programmer Specialist.Put your expertise in software configuration and system maintenance to work while managing complex z/OS environments efficiently.In this role, yo... Show more